Jarrod B. McNaughton, Chief Operating Officer
Jarrod B. McNaughton joined IEHP as Chief Operating Officer in May 2018. Mr. McNaughton is responsible for the operations, claims, provider contracts, purchasing, enrollment and eligibility, and member services departments, supporting IEHP’s organizational directives, advancing IEHP’s LEAN transformation, and ensuring IEHP’s mission to deliver quality service to our members and providers effectively and efficiently.
Mr. McNaughton comes to IEHP with extensive experience in mostly hospital and large hospital systems. For nearly 20 years, he has lead multi-tiered operational strategies and innovation that consistently generated superior results. He has a well-established reputation for building dynamic teams, developing leaders, and fostering key relationships in the community. His ability to remove obstacles and empower everyone, from frontline employees to physicians, will help support IEHP’s position of strength in the ever-changing healthcare environment.
Mr. McNaughton’s most recent roles as President of Kettering Medical Center and Executive Vice President of Kettering Health Network demonstrated his strong business acumen and strategic vision as well, as he developed a coordinated and detailed strategy for the entire network and spearheaded many forward-looking changes in services and delivery of care to patients at those facilities. The Kettering Health Network in Southwest Ohio includes eight hospitals, nine emergency departments, many outpatient clinics and over 11,000 employees.
Prior to his role at Kettering Medical Center, Mr. McNaughton was Vice President at San Joaquin Community Hospital. Among his many achievements there, he developed and implemented a new mission and service department that helped increase patient satisfaction scores from the 40th percentile to the 85th percentile in less than a year.
Mr. McNaughton’s strong commitment to the community fits well with IEHP’s mission and company culture. A volunteer with Global Medical Missions, a non-profit international aid organization, he has led short-term mission teams to Kenya, Malawi, Nigeria, India, Nepal, Honduras and Mexico. Away from work, he enjoys singing, musical theater, and flying single-engine planes.
Mr. McNaughton pursued an undergraduate degree from Pacific Union College where he earned a bachelor’s degree. He earned his master’s degree in Business Administration from the University of La Verne, Graduate School of Business. In addition, he is a Fellow of the American College of Healthcare Executives.