new For a copy of the 2019 Acknowledgement of Receipt (AOR) that was provided with the 2019 Provider Policy and Procedure Manual CDs, please click here.

To enhance our Member’s access to care after hours, IEHP expanded the 24- hour Nurse Advice Line (NAL) services to include MDLIVE on June 4, 2018. Our Registered Nurse will be able to triage Members to speak with a Board-Certified Doctor by telephone or virtual visit via video chat. Encourage your IEHP patients to access this service by calling the NAL telephone number listed on the back of their IEHP Member ID card.

IEHP strives to provide our Provider Network with all the tools necessary to deliver the highest quality of care.

Provider Services

If you have questions or additional suggestions, please e-mail Provider Services at

Direct Deposit forms

For W-9 updates, please e-mail

Please e-mail credentialing applications and documents to