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IEHP is committed to open and transparent communications. We strive to ensure our stakeholders and the media understand how we serve our members and the vital role we play in the community. Read about IEHP’s programs, achievements, product innovations, community partnerships, corporate kit and more. 

Media contact
Chelsea Galvez, Communications Strategist
909) 727-5263, galvez-c@iehp.org

 

21
May
2020

Community Organizations Receive $33,000 from Technology Grant

Inland Empire Health Plan (IEHP) awarded $33,000 to 22 local organizations through their Connect IE Technology Grant. This grant helps Connect IE partners expand their technological capabilities through online services during COVID-19.

“COVID-19 is one more stressor added on top of our clients existing challenges,” said Aaron Scullin, executive director of Rim Family Services, Inc. “It has made the delivery of our services even more vital.  Through the generous grant, [we are] now able to purchase needed telehealth equipment and software which will help us meet the growing need.”

Receiving $1,500 each, grant recipients also support 211 San Bernardino County, 211 Riverside County and Coachella Valley Health Information Place. These organizations include:

  • AIDS Assistance Program
  • Axis Foundation
  • Boys & Girls Club Redlands
  • Community Health Systems, Inc.
  • Desert AIDS Project
  • Desert Cancer Foundation
  • Family Assistance Program
  • Feeding America Riverside & San Bernardino (FARB)
  • Heartbeat at 22 (DBA Mama’s House)
  • Jewish Family Services of the Desert
  • Martha’s Village and Kitchen
  • NPHS, Inc.
  • Operation New Hope
  • Option House
  • PARKTREE Community Clinics
  • Planned Parenthood
  • Project Access
  • Rim Family Services, Inc.
  • Rolling Start Inc.
  • Samaritan Counseling Center
  • The LGBTQ Center of Palm Springs
  • Young Visionaries Youth Leadership
    Academy

“This grant helps provide mental & behavioral health services via telehealth,” said Doug McKown, executive director of Samaritan Counseling Center. “Now more than ever, our clients need the psychological & educational services our caring staff provide. We are grateful to Connect IE for helping us facilitate healing and hope to those in need.”

To be eligible for the sponsorship, organizations were required to be located in either Riverside or San Bernardino counties, provide multidisciplinary health and human services, and be active users on the community resource search platform, Connect IE. 

“During this crisis, community needs for support and resources grew exponentially,” said Dr. Gabriel Uribe, IEHP community health director. “We had to step in and offer support so that organizations could transition and operate in new ways to continue to bridge gaps related to social determinants of health.”

 

Family Assistance Program FAP

Family Assistance Program in the Inland Empire is one of the 22 community organizations who received a Connect IE Technology Grant.

20
May
2020

Agency Collaboration Supports Inland Empire Physicians

San Bernardino County Medical Society (SBCMS), Riverside County Medical Association (RCMA) and Inland Empire Health Plan (IEHP) announced details of the agencies’ collaboration to support Inland Empire physicians, ensuring their practices remain intact and can continue to serve the community.

Support includes a multi-level approach including financial, administrative and personal protection equipment (PPE) supplies to physicians. These efforts are in addition to IEHP’s recent announcement to provide financial support to the plan’s contracted hospitals. 

“RCMA began hearing from specialists who were closing their practices, furloughing staff and were unable to cover salaries and overhead,” said Dolores Green, executive director of Riverside County Medical Association. “We approached IEHP to discuss how our local health plan could join efforts to support surgeons and specialists. IEHP immediately stepped up and expressed their desire to help, resulting in a new payment policy. Together by reducing collateral damage to our providers, we can ensure the viability and sustainability of our healthcare system in the Inland Empire.”

IEHP introduced the Physician Specialist Compensation Program to support physicians during COVID-19.  This innovative program compares physician’s average claim payments of 2019 to the current average received during the COVID-19 pandemic. The program pays physicians up to 90% of the difference, enabling practices to remain open and prepared for increasing volumes when COVID-19 sanctions are lifted. 

New guidelines surrounding paid leave and telehealth strategies have added to the changing landscape for physician practices. Identifying a need for support, SBCMS, RCMA and IEHP have organized educational opportunities to help physicians navigate these new guidelines and implement telehealth strategies to support patients.

“On any given day, IEHP is a lifeline for our physicians,” said Alison Elsner, executive director of San Bernardino County Medical Society. “However, during challenges of COVID-19, IEHP has become a vital conduit of support and survival for our physicians and the patient community they serve. Many of our physicians would not have been able to remain in practice without the foresight, passion and influence of IEHP. SBCMS is beyond grateful for the collaboration.”

Coordinating with SBCMS and RCMA, IEHP donated personal protective equipment (PPE) through a series of distributions to each organization for physicians in the Inland Empire. “Physicians, who would otherwise not be able to see patients for what are often life-threatening conditions, are allowed to provide care and access through IEHP's generous and steady donations of PPE," added Elsner.

The medical organizations and IEHP continue to communicate and connect regularly to ensure local physicians have the support and resources they need.

“Our physicians are doing all they can to continue to show up for our communities,” said Jarrod McNaughton, IEHP CEO. “It’s an honor to partner with SBCMS and RCMA to rally around our physicians and serve as reinforcements to the great work they do and have always done for us.”

Physician Support Photo

 

 

18
May
2020

Local Podcast Promotes Mental Health in Community

Inland Empire Health Plan (IEHP) has launched Chat and Chai, a new weekly podcast focusing on mental health.

Hosted by IEHP’s Behavioral Health Medical Director, Gayani DeSilva, and IEHP Clinical Behavioral Health Director, Amrita Rai, the podcast will explore the connection between physical and mental health and provide practical advice and tools for members and the community.

“It is unrealistic to be happy all the time; disappointments are a part of life. The key is to understand what affects you and what doesn’t, and to learn how to deal with what you have control over, what you need help with and what you should let go of,” said DeSilva. “With Chat and Chai, we aim to share these messages with our members and community in ways that resonate with them.”

Chat and Chai’s first episode launched in early May and discussed emotions and loneliness during the COVID-19 pandemic. DeSilva and Rai share relatable insight into what it’s like to grieve what we used to call “normal” and offer tips for connection while feeling withdrawn. 

Future episodes will cover topics such as sleep, parental wellness, nutrition and the brain and teen health through a blend of clinical and practical information. In addition to providing insight on mental health, the podcast will remind listeners that not being OK is OK—and normal.

“There truly is no health without mental health,” said Rai. “Chat and Chai will allow us to unpack that message and illustrate how mental and physical health impact one another. We’re so excited to share that message with members of our community.”

To listen, find Chat and Chai on your favorite podcast platform, including Apple, Google and Spotify Podcasts.

ChatChai

Chat and Chai podcast hosts Dr. Gayani DeSilva and Amrita Rai, LCSW on set at IEHP's digital media studio.

 

07
May
2020

Uninsured Inland Empire Residents Receive 24/7 Access to COVID-19 Medical Advice

Uninsured Inland Empire residents now have access to medical advice 24/7 through the Inland Empire COVID-19 Medline, thanks to a collaboration between Inland Empire Health Plan (IEHP), 211 Riverside and San Bernardino County, Riverside and San Bernardino County Public Health, and Carenet Health.

This free resource is accessible to uninsured residents in Riverside and San Bernardino counties who call 211’s social service line with COVID-19 related health questions. In addition to community resources, 211 can route callers to a health professional, staffed by Carenet Health.

In weeks prior, COVID-19 medical advice was offered to uninsured Inland Empire Residents through 211 on a limited basis. Inland Empire COVID-19 Medline was created to expand upon the original service and to provide a sustainable source of care for the Inland Empire’s uninsured population during this pandemic.

“Regardless of insurance status, residents need access to trusted medical advice so appropriate measures can be taken when they or their family are ill,” said Takashi Wada, IEHP vice president of population health.

While the Inland Empire COVID-19 Medline is for residents who do not have insurance, residents with health insurance are encouraged to contact their insurance nurse advice line with health questions and for resources in their network.

To support uninsured Inland Empire residents through the duration of the COVID-19 pandemic, the line will remain operational through the pandemic.

“Community health is one of IEHP’s largest priorities,” said IEHP Chief Executive Officer Jarrod McNaughton. “Supporting those most vulnerable during this time is a critical element to ensure the health and wellness of our community, as well as the health of the Members we serve.”

Photo for Release 

05
May
2020

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
June 8, 2020

Time of Meeting:
9:00 AM

Join by WebEx:

Click here.

Event number: 133 089 4349

Join by Phone: 
(866) 499-4146

Access code: 133 089 4349

The Inland Empire Health Plan is continuing to hold Governing Board meetings to conduct essential business. Pursuant to the Governor’s Executive Order, members of the Governing Board may attend the meeting via teleconference or video conference and will participate in the meeting to the same extent as if they were present. Members of the public may observe and participate electronically in the meetings. As a result of the Executive Order to stay home, in person participation at Governing Board meetings will not be allowed at this point in time. 

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

Public Comment:

Public Comment may be submitted via recorded voice message, email, or during the Public Comment section of the Agenda.

Voice recorded public comment: To submit public comment via recorded message, please call 909-296-3584 by 5pm Friday, May 8, 2020. State your name and the item number(s) on which you wish to speak. The recordings will be limited to two minutes. These comments may be played at the appropriate time during the board meeting.

Email public comment: To submit an emailed public comment to the Governing Board please email PublicComment@IEHP.org and provide your name, the number(s) on which you wish to speak, and your comment. These comments will be emailed to all Board members.

05
May
2020

IEHP Donates 221,000 PPE Units and Supplies

Inland Empire Health Plan (IEHP) has sourced and donated more than 221,000 units of personal protective equipment (PPE) supplies to local government agencies, medical societies, associations and hospitals in Riverside and San Bernardino counties during the COVID-19 pandemic.

Receiving organizations include:

  • Allstar Health Providers
  • Arrowhead Regional Medical Center
  • Community Health Association of Inland Southern Region
  • Dignity Health
  • Hemet Global Medical Center
  • Illumination Foundation
  • Inland Empire Autism Center
  • Loma Linda University Health
  • Martha’s Village and Kitchen
  • Riverside County Medical Association
  • Riverside Department of Public Health and Emergency Operation Center
  • Riverside University Health System
  • SAC Health System
  • San Bernardino County Department of Public Health and Emergency Operation Center
  • San Bernardino County Medical Society

To date, the plan has provided 53,000 disposable masks, 13,000 N95 masks, 50,000 surgical gowns, 70,000 isolation gowns, 80,000 boxes of gloves and 3,000 containers of sanitizing wipes.

Recipients have been very thankful for the supplies. “Thank you, IEHP, for providing safety and protection,” said Loma Linda University President Richard Hart. “IEHP’s gift for COVID-19 Clinical Care means critical medical supplies are present. Every time our healthcare providers don personal protective equipment—IEHP’s compassion becomes a reality. When a caregiver reaches for available hand sanitizer and gloves—IEHP’s gift makes a difference.” 

IEHP’s Business Continuity and Facilities Teams have worked with receiving organizations to coordinate distributions by low-contact delivery or pick-up options. 

“Supporting our community is part of our mission,” said IEHP Chief Executive Officer Jarrod McNaughton. “It was a necessary pivot to support our providers and community in the way that was needed. We are prepared to continue these efforts and stand with our partners as we fight COVID-19, together.”

IEHP Leadership Team 
IEHP's Leadership team stands proudly before the health plan's first large shipment of PPE to be distributed to frontline providers in the Inland Empire.

05
May
2020

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
May 11, 2020

Time of Meeting:
9:00 AM

Join by WebEx:

https://iehp.webex.com/iehp/j.php?MTID=m26eeec8887f545588b7de07954770773

Meeting number: 280 139 728
Password: 12345

Join by Phone:
(866) 499-4146
Access code: 280 139 728 

 

The Inland Empire Health Plan is continuing to hold Governing Board meetings to conduct essential business. Pursuant to the Governor’s Executive Order, members of the Governing Board may attend the meeting via teleconference or video conference and will participate in the meeting to the same extent as if they were present. Members of the public may observe and participate electronically in the meetings. As a result of the Executive Order to stay home, in person participation at Governing Board meetings will not be allowed at this point in time. 

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

27
April
2020

2-1-1 Gives Uninsured Residents Access to Medical Advice

Uninsured Inland Empire residents who call 2-1-1’s social service line with COVID-19 health questions can now be routed to a health professional for medical advice, thanks to a collaboration between Inland Empire Health Plan (IEHP), 2-1-1 San Bernardino and Riverside County, and San Bernardino and Riverside County Public Health

Nurses from IEHP and San Bernardino County Public Health are supporting 2-1-1 callers Monday through Friday, 8 a.m. to 5 p.m., with answers to health questions and advice on how to access medical care related to COVID-19.

While this resource is for Inland Empire residents without health insurance, residents with health insurance are encouraged to contact their insurance nurse advice line with health questions and for resources in their network.   

“Access to trusted medical advice during this time is critical for everyone,” said IEHP’s Chief Medical Officer Dr. Karen Hansberger. “Having your questions and concerns answered by a health professional you can trust, especially during this time of concern, provides residents with peace of mind and that makes a world of difference in feeling better.”

As the Inland Empire communities work together to flatten the curve, IEHP is taking steps to provide long-term support for residents through additional partnerships including implementing a dedicated medical care line. 

“The health of every individual is dependent on the positive health outcomes of our communities,” said IEHP Chief Executive Officer Jarrod McNaughton. “IEHP is committed to supporting the health and well-being of our members and those who are most vulnerable.”

Stethoscope and Phone

20
April
2020

Local Seniors Receive Three Weeks of Food and Supply Deliveries

Local seniors will have grocery and hygiene products delivered to their senior living apartments for the next three weeks, thanks to a collaboration from San Bernardino County, Unidos Por La Musica (UPLM), and Inland Empire Health Plan (IEHP).

Participating California senior living apartments include: Bloomington Grove & Lilian Court Senior Apartment Homes in Bloomington, The Magnolia at 9th Senior Apartments in San Bernardino, and Jeffrey Court Senior Living Apartments in Highland.

“Our goal is to care for those most vulnerable right now,” said IEHP Director of Community Health Gabriel Uribe. “With these partnerships and collaborations, local seniors keep food on the table and have products they need to remain comfortable and healthy.

Starting on April 16 with UPLM’s Bags of Hope Program and data from San Bernardino County, 415 bags of groceries are being delivered each week to seniors across three senior living apartments.

In addition, IEHP will be contributing hygiene products to distribute along with food items. Products include shampoo, toothbrushes, toothpaste, lotion, mouthwash, a limited number of toilet paper, and sanitary supplies.

“For us, it’s always about doing the right thing,” said IEHP Senior Director of Care Integration Jeanna Kendrick. “With like-minded partners, we’re able to do that by offering support to our most vulnerable populations.”

IEHP’s Eva Aparicio and Kevinn Porras gather boxes of hygiene products for distribution to local senior living apartments.

16
April
2020

Local Health System Offers COVID-19 Testing to IEHP Members

SAC Health System in San Bernardino is administering COVID-19 tests to Inland Empire Health Plan (IEHP) members. Members do not need to be a current or former patient of SAC Health System to participate in evaluation and testing.

“Our commitment to screening and testing for COVID-19 is focused on flattening the curve for the Inland Empire during this pandemic, and to serve as a safety net health clinic for our most vulnerable population,” said SAC Health System Director of Operations Shannon Estrada.

IEHP members experiencing symptoms (fever, dry cough and shortness of breath) are encouraged to call (909)-771-2911 to schedule a phone appointment with a health professional, who will determine if COVID-19 testing is necessary.

If testing is needed, members will schedule an appointment for SAC Health System’s drive-thru testing clinic at 250 South G. St., San Bernardino. Testing is by appointment only between 9 a.m. to 4 p.m., Monday through Friday.

After testing, members will receive their results from SAC Health System as soon as they are available, which typically takes three to five days.

“We are so grateful to our friends at SAC Health System,” said IEHP Chief Executive Officer Jarrod McNaughton. “They are one of the first COVID-19 testing sites in the region and their love and compassion for our members is evident in the work they do every day.”

SAC Health System Testing

More than 40 cars lined up at SAC Health System in San Bernardino on Wednesday, April 15 for drive-thru COVID-19 testing.

10
April
2020

Inland Empire Organizations Join Forces During COVID-19 Pandemic

Inland Empire Health Plan (IEHP) has joined forces with local organizations to create several innovative initiatives that include: Coronavirus (COVID-19) testing and lifted pharmacy restrictions for members; personal protective equipment (PPE) and adjusted financial support for health workers; and resource support to the greater community.

This collaboration ensures IEHP’s 1.2 million members and the Inland Empire’s 4.5 million residents have access to essential health and wellness services. The partnership includes Riverside and San Bernardino counties, local medical associations, county hospitals, providers, food banks and other community partners.

IEHP has worked with these partners to support residents who have experienced hardships during this pandemic. These efforts include providing unemployment resources, options for those who need health insurance, and sponsorships and staffing for local food banks.

To support the safety of healthcare workers, IEHP has secured and distributed much-needed PPE to local hospitals and providers. They have also increased financial support for skilled nursing facilities to provide care for COVID-19 patients, when clinically appropriate. Dedicated IEHP webpages for COVID-19 information for providers, members, and community were developed and are updated daily with testing information, changes in county restrictions, and safety information.

IEHP continues to partner with health care providers across the Inland Empire to provide members access to needed services. This effort includes partnership with one of the nation’s largest Federally Qualified Health Centers and IEHP partner, SAC Health System in San Bernardino to administer COVID-19 tests to IEHP members. Members experiencing symptoms (fever, dry cough and shortness of breath) are encouraged to call (909)-771-2911 to schedule a phone appointment with a health professional.

For care without leaving one’s home, all IEHP members have access to expanded telehealth services through their providers. Members also have access to early prescription refills, 90-day medication supplies and medication home delivery services.

“Unprecedented times or not, we will be here for our members,” said IEHP’s Chief Executive Officer Jarrod McNaughton. “However, we know our ability to serve our members would be impossible without the dedicated hands and hearts of our providers, employees and the community. To care for one group, we must care for all.” 

To maintain the health plan’s operation and ensure the safety of more than its 2,200 employees, IEHP has supported 97% of its staff to work from home. The health plan has also researched IRS statutes to allow team members to access cash-outs of paid leave banks.

“We want to bring all the right people to the table for a common goal,” McNaughton said. “It’s all hands on deck and, because of that, new support efforts are added almost daily. We know that together we make things happen and we will get through this together.”

09
April
2020

IEHP Donates 45,000 Surgical Masks to Medical Associations

In the last week, Inland Empire Health Plan (IEHP) sourced and donated 45,000 surgical masks to local medical associations to assist with the personal protective equipment (PPE) shortage.

Receiving associations include: The Community Health Association Inland Southern Region, San Bernardino County Medical Society, Arrowhead Regional Medical Center, Riverside University Health System, Loma Linda University Medical Center, and Riverside County Medical Association (RCMA).

RCMA has been working tirelessly to obtain PPE for physicians providing care to patients who must be seen in-person rather than through telehealth during the COVID-19 crisis. Without PPE, doctors and their staff put their patients and themselves at risk,” said RCMA Executive Director Dolores Green. “In partnership with IEHP, RCMA is able to ensure PPE are being supplied to practices so physicians can continue to care for their patients.”

IEHP is making every effort to find ways to help community partners keep medical professionals safe including donating more than 700 tubs of wipes and 154,000 latex and nitrile gloves to area hospitals.

“This is not IEHP’s first donation and it will not be our last,” said IEHP Chief Executive Officer Jarrod McNaughton. “We’ll do all we can to ensure our county partners have what they need to stay safe and continue to care for our communities.”

PPE

IEHP’s Business Continuity Director Philip Lo, Senior Facilities Coordinator Christopher Aguas and Facilities Coordinator Marquis Wilson present 7,500 surgical masks to SBCMS’s Membership Director Soteria Cobb. 

09
April
2020

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
April 13, 2020

Time of Meeting:
9:00 AM

Join by WebEx:
https://iehp.webex.com/iehp/j.php?MTID=mbb1fef149d4d38e675ec8e4cfc07439c
Meeting number: 809 607 856
Password: 12345

Join by Phone:
(866) 499-4146
Access code: 809 607 856

 

The Inland Empire Health Plan is continuing to hold Governing Board meetings to conduct essential business. Pursuant to the Governor’s Executive Order, members of the Governing Board may attend the meeting via teleconference or video conference and will participate in the meeting to the same extent as if they were present. Members of the public may observe and participate electronically in the meetings. As a result of the Executive Order to stay home, in person participation at Governing Board meetings will not be allowed at this point in time. 

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

08
April
2020

Local Health Plan Donates More Than $50,000 to Feed Inland Empire

Inland Empire Health Plan (IEHP) has donated more than $50,000 to local food banks to help members and the community feed their families during this difficult time. In addition to sponsorships, IEHP has also provided 5,000 reusable bags and has donated staff resources to support continuity of local food bank operations.

While maintaining the health plan’s services, IEHP has partnered with several local food insecurity partners including The Fruit of Our Hands Ministries Food Pantry in Riverside, Community Action Partnership Food Bank in San Bernardino, the High Desert Food Collaborative, and Feeding America Riverside San Bernardino Food Bank.

“It’s the right thing to do,” said IEHP Community Relations Director Marci Coffey. “Our employees are deeply connected to this calling. While the work may be different, the goal to serve and support our plan’s members and our community remains the same.”

IEHP employees have aided the efforts of these organizations by delivering meals to seniors, organizing donations and preparing food packages for distribution. Employees also participated in food distribution events like Feeding America’s drive-thru event, which provided over 1,000 residents with goods and groceries without having to leave their vehicles. 

“The enthusiasm our employees have to support our members and the community is unwavering, even in these uncertain times,” said IEHP Chief Executive Officer Jarrod McNaughton. “IEHP is incredibly proud to stand behind the compassion and love our employees share for our members and community each and every day. We will continue to do so- that’s who we are.”

To find a food bank in your area, visit connectie.org.

IEHP employees stand ready to lend a helping hand at Feeding America Riverside San Bernardino's drive-thru event on April 4, 2020.

30
March
2020

IEHP Announces Michelle Rai, MS, as Chief Communications and Marketing Officer

Inland Empire Health Plan (IEHP) is pleased to announce that Michelle Rai, MS, will join IEHP as the Chief Communications and Marketing Officer. In this role, Rai will oversee IEHP’s communications and marketing programs and will guide the health plan in the development of long-term communication and marketing strategies. In addition, Rai will also oversee the strategic execution of IEHP’s community relations, media relations, internal communications, digital and social media.

Rai joins IEHP most recently from Pacific Union College in Napa Valley, where she served as Chair of the Communication Department. Before her role as Chair, Ms. Rai acted as the College’s Public Relations Director. Her vast range of experience also includes media relations, social media, marketing and more.

Rai holds a master’s degree in integrated marketing communication from Golden Gate University. She earned a bachelor’s degree in journalism and communication from Pacific Union College, where she received the prestigious Educator of the Year award in 2016.

“We are very excited to have Michelle join IEHP. Her background and professional experience will be a benefit to our organization, as we continue to look for new and innovative ways to communicate with our Members, Providers, Team Members and Community,” said IEHP Chief Executive Officer Jarrod McNaughton. “I know she will be a great addition to our Leadership Team and serve as a collaborative partner as we work toward our mission to organize and improve the delivery of quality, accessible and wellness-based health care services for our Community.”


24
March
2020

IEHP Responds to California Governor Gavin Newsom’s Stay-at-Home Order

Last Thursday’s statewide “Stay-at-Home” order issued by Governor Gavin Newsom drives home just how important our actions are during this unprecedented time. The decisions we make as a healthcare organization and community can make a difference.

Inland Empire Health Plan (IEHP) is taking actions to support its Team Members, Members, Providers and Community to flatten the curve and slow the spread of COVID-19. “The safety and well-being of our Members and Community at large is a priority and our decisions as an organization are guided by that,” said Jarrod McNaughton, chief executive officer, IEHP.

To ensure the health and safety of its Team Members and their families, IEHP instituted a work from home policy and activated its business continuity plan to ensure no disruption in service and care as one of the region’s essential services.

To help its Members with ease of access to services while at home, IEHP is expanding its telehealth policies, encouraging Members to request a 90-day supply of medications, and asking Members to use its mail order delivery service for new prescriptions or refills.

“We are making every effort to protect the health of our Members by following the Governor’s order and keeping them safe in their homes while still enabling them to get the care they need,” said Karen Hansberger, MD, chief medical officer, IEHP. “Governor Newsom’s order supports social distancing, which can slow the spread of the disease and keep health systems from being overwhelmed.”

IEHP is encouraging its Members and Community to adhere to the “order” and follow closely all social distancing advice, such as only accessing services which have been identified as essential, keeping six feet away from others whenever possible, washing hands with soap and water for 20 seconds or using alcohol-based hand sanitizer when soap and water is not available.

“We all must do our part to reduce our risk of exposure and slow the spread of the virus,” said Dr. Hansberger. “That starts with taking care of ourselves and each other.”

Continue to visit our website for information on IEHP’s response to COVID-19.
29
February
2020

IEHP Partners with Operation Community Cares to Provide Care Packages for Active Military

To honor our military personnel for their service and to remind them that they are loved and appreciated by those of us at home, Inland Empire Health Plan (IEHP) partnered with Operation Community Cares (OCC) to assemble 500 care packages for active members of the United States Armed Forces.

OCC is a non-profit organization in Rancho Cucamonga that supports the health and welfare of American servicemen and women across the globe. To pack, organize and process care packages, 30 IEHP Team Members met with OCC volunteers at Hillside Community Church to fill packages with hygiene items and food.

“Organizations like OCC are what make our communities so great,” said IEHP Community Relations Director Marci Coffey. “IEHP is thrilled to participate and support organizations with such sincere causes. Supporting causes like OCC’s and giving back to our local communities are a large part of who we are as a health plan.”

Specializing in helping servicemen and women communicate and connect with family, friends and loved ones, OCC provides access to online message centers, photo albums and facilitates the assembly and distribution of care packages. With donations of goods, funds and time, OCC hosts multiple pack days a year and provides an average of 2,500 care packages to American soldiers.

“Our Team Members give from the heart,” said IEHP CEO Jarrod McNaughton. “They are incredibly generous and show up for causes they truly believe in. While it warms my heart to see them donate their time and resources to OCC’s incredible cause, I’m never surprised because it’s who we are.”

To learn more about OCC, visit operationcommunitycares.org.

28
February
2020

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
March 9, 2020

Time of Meeting:
9:00 AM

Location of Meeting:     

The Mission Inn
Mediterranean Room
3649 Mission Inn Avenue
Riverside, California 92501

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

18
February
2020

IEHP Scores in the 92nd Percentile in the Country for Team Member Engagement

For four consecutive years, Inland Empire Health Plan (IEHP) has received high Team Member engagement scores. Resilience, respect and high-quality care and service were high performing themes on the 2019 Inland Empire Health Plan (IEHP) Team Member Engagement Survey, placing the health plan in the 92nd percentile compared to the National Health Care Benchmark.

Administered by Press Ganey Associates, Inc., the online survey captured feedback and measured the level of commitment Team Members have for the health plan’s mission and vision, otherwise known as engagement. High scoring topics that drove IEHP’s engagement score were “I would recommend IEHP as a good place to work, I am proud to tell people I work for IEHP and I would recommend IEHP to family and friends who need care.”

96% of Team Members took the survey,” said IEHP Chief Organizational Development Officer Janet Nix. “We’re really fortunate to have such a high participation rate and I think it’s a testament to all the change that surveys in previous years have facilitated. Our Team Members share, and we listen to do all we can to respond to their feedback.”

In recent years, Team Member feedback collected in the survey has influenced the implementation of several programs and initiatives that make IEHP a unique place of work. These implementations include Team Member wellness, bilingual pay, career coaching, expanded recruitment and many more.

“IEHP’s Team Members are truly the heart of the health plan. With their work, we are able to fulfill our mission and continue to make a difference in the lives of our Members and our communities,” said IEHP CEO Jarrod McNaughton. “If there’s something our organization can do to enhance their work, we want to hear about it. That’s why the engagement survey is so important to our organization. It’s how we improve and grow.”

11
February
2020

IEHP Celebrates 10 Years of Integrated Behavioral Health Services

Ten years ago this month, Inland Empire Health Plan (IEHP) took the opportunity to better integrate and enhance accessibility of Behavioral Health Services to Members, making IEHP the first health plan in the state to bring Behavioral Health Care in-house. Since the transition, IEHP’s Behavioral Health Team has dramatically evolved to better meet the needs of Members in innovative ways that focus on Whole Person Health Care.

With a Behavioral Health Team in-house, IEHP is able to break down silos to better share information and care coordination between Behavioral Health Providers and Primary Care Providers, all in one system. Internal benefit management also allows for increased collaboration between internal departments. For example, to further enhance Whole Person Health Care, IEHP’s Behavioral Health Team joined forces with Care Management to create an integrated complex care team to address Members physical, behavioral, social and environmental needs.

“IEHP’s vision is to make a difference and improve lives. Our Behavioral Health Team aims to accomplish this by advocating and caring for those suffering in silence,” said IEHP’s Clinical Director of Behavioral Health and Care Management Amrita Rai, LCSW. “By making sure we have clear processes in place and Team Members who share their compassion and empathy, we’re able to carry out our mission.”

Starting with seven Team Members and 350 Provider contracts, IEHP’s Behavioral Health Team has grown to 87 Team Members and more than 1,000 Provider contracts. With these resources, IEHP’s Behavioral Health Team is able to coordinate and manage about 5,400 calls and 3,500 Provider and Member requests every month.

“We know the need is great and IEHP’s commitment to respond is driving us to innovate and find ways to support and share information with our Members and our community. That’s why this year, we’re working on a brand-new podcast to discuss and explore the connection between physical and mental health,” said IEHP Behavioral Health Medical Director Gayani DeSilva, MD. “It’s just one way our team continues to make those needed contributions to Behavioral Health Care, because there is no health without Mental Health.”

05
February
2020

IEHP Announces Healthcare Scholarship Fund

To increase the number of healthcare professionals in the Inland Empire and improve Member access to care, Inland Empire Health Plan (IEHP) is thrilled to announce its $40 million commitment over five years to launch the Healthcare Scholarship Fund (HSF). In partnership with local academic institutions, this fund will help remove the barrier of debt for medical students and develop a growing workforce for healthcare professionals to care for the Inland Empire’s growing Medi-Cal population.

According to the California Health Care Foundation, the Inland Empire has one of the lowest ratios of Primary Care Physicians (PCPs) and specialty physicians per 100,000 people in California. In addition, the Inland Empire lacks adequate Specialty and Behavioral Health practitioner capacity to serve the current growing population.

“Sometimes, the only thing standing between ambition and opportunity is a solid bridge,” said IEHP CEO Jarrod McNaughton. “Removing debt as an obstacle allows graduates to pursue additional paths of study. This will help them become leaders in their fields or allow them to devote themselves fully to patient care, which is critical to the physician shortage in our two counties.”

In the Inland Empire, the average cost of a four-year medical degree is $276,800, about half the cost of an average California home. The HSF will aid students by removing the financial burden of medical school that often restricts the choices of many aspiring healthcare professionals and allow recipients to immediately pursue careers in healthcare.

“Anyone aspiring to serve and help others deserves a chance to do so, regardless of their economic background. We’ve seen similar scholarship funds really make a difference in communities, and we are excited to be a part of it in our own community,” added McNaughton.

IEHP will be partnering with local academic institutions to facilitate financial distribution and application processes to perspective students. If you are an academic institution that would like more information on how to participate, please email HSF@iehp.org. General updates will be posted on the Scholarship Fund page and on IEHP Social Media platforms, which include Twitter, Facebook, and Instagram and LinkedIn.

30
January
2020

IEHP Celebrates the Appointment of the New Director of California Department of Health Care Services

Today, Jarrod McNaughton, CEO of Inland Empire Health Plan (IEHP) celebrated Governor Newsom’s appointment of IEHP’s former CEO, Dr. Bradley Gilbert as the new Director of the California Department of Health Care Services (DHCS):

“It is my pleasure to hear that Gov. Gavin Newsom has appointed our former CEO, Dr. Gilbert as director of the California Department of Health Care Services, the state agency that oversees the Medi-Cal program. Dr. Gilbert steps into this role as enrollment in the government health care program for low-income Californians continues to grow and as DHCS proposes a broad delivery system, program and payment reform across the Medi-Cal program. Dr. Gilbert is well-positioned to step in quickly and drive momentum behind the department's efforts and initiatives to improve the quality and outcomes of care for its enrollees. After 23 years with IEHP and a distinguished career in health care that spans four decades, Dr. Gilbert is uniquely qualified to oversee this expansive health care organization into the future.

We know that his mantra to “do the right thing” will continue and live on through his work as he continues to make a difference and improve the lives of more than 13 million Californians with Medi-Cal coverage.”

30
January
2020

IEHP Promotes Awareness of Medicaid to Uninsured Residents

Inland Empire Health Plan (IEHP), a top 10 largest Medicaid health plan in the country, is aiming to inform more than 100,000 Inland Empire residents who are uninsured and eligible for Medicaid (called Medi-Cal in California) of their coverage options. This population includes those newly eligible, as a result of California’s recent Medi-Cal Expansion to young adults under 26, regardless of immigration status.

To ensure the greatest number of eligible residents are informed of their Medi-Cal coverage option, IEHP has launched an extensive integrated campaign covering vast geographical locations throughout the Inland Empire. This comprehensive campaign includes community partnerships, television commercials, outdoor signage, radio ads, text messaging, social media, print advertisements and Medi-Cal application support.

“In order to increase positive health outcomes in our communities, we have to increase awareness of Medi-Cal to the uninsured and eligible, especially to those who are newly eligible. By launching a campaign that reaches a vast geography, we will bring health care coverage information to residents in hard-to-reach areas,” said IEHP Senior Marketing Director Thomas Pham. “Application support is also a critical component to this campaign. Our Enrollment Assistance Team is ready and eager to help residents apply and ultimately set them on the right path to get the care they need.”

When contacted, IEHP’s certified Enrollment Assistance Team will answer questions about the

Medi-Cal process and if requested, can help complete and submit their full Medi-Cal application.

“Our team is really excited to be able to make the Medi-Cal application process as easy as possible for our community. Navigating health care can be difficult and even scary at times. We want to do all we can to make the Medi-Cal application process a positive one, so our communities can receive the health services they need,” said an IEHP Enrollment Assistance Advisor.

24
January
2020

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
February 10, 2020

Time of Meeting:
9:00 AM

Location of Meeting:     

Inland Empire Health Plan
Headquarters
10801 Sixth Street, Suite 120
Rancho Cucamonga California 91730

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

22
January
2020

IEHP Introduces New Community Health Workforce

Aiming to improve health outcomes for Members, Inland Empire Health Plan (IEHP) has introduced 75 Community Health Workers (CHWs) who have undergone nine weeks of intensive training at San Manuel Gateway College-Loma Linda University. These CHWs will support comprehensive care management for IEHP Members with chronic health conditions, who are enrolled in the Health Homes Program.

CHWs, defined by the American Public Health Association, are frontline public health workers who serve as liaisons between health plans, social services and the community. To equip IEHP’s CHWs for their role, the training curriculum covers integrated complex care topics such as motivational interviewing, trauma-informed care, medication review, assessment, and linking to community resources.

“By investing in this training, we have launched a new Community Health Workforce at the largest scale to date in the Inland Empire, and we are assured they are incredibly well trained for their critical role within the Health Homes Care Teams,” said IEHP Senior Medical Director of Practice Transformation Elise Pomerance, MD, MPH.

IEHP currently has 50 Health Homes Care Teams that are located in key geographic regions, heavily populated by IEHP Members. These teams include a registered nurse care manager, behavioral health care manager, care coordinator, and a CHW, creating an integrated, multidisciplinary approach to whole person care.

“Many of our Members with chronic conditions struggle to navigate their way through the healthcare system. We want to eliminate any barriers we can. Through our CHWs, we are able to improve health outcomes by increasing their engagement in their health and connecting them to any additional resources they need,” said IEHP Point of Service Care Management Clinical Director Catherine Knox. “CHWs have really become a critical part of the Health Homes Program work we do at IEHP.”

IEHP plans to train additional CHWs in the coming weeks to prepare for potential opportunities presented through the Medi-Cal Healthier California for All initiative.

17
January
2020

Inland Empire Health Plan Helps Connect Community to Needed Resources

To address needs related to Social Determinants of Health across the Inland Empire, Inland Empire Health Plan (IEHP) facilitated the development of Connect IE. This inclusive, free-to-use online platform has fostered nearly 300,000 engagements from residents in San Bernardino and Riverside counties, connecting them to community resources including, but not limited to, food pantries, legal and financial aid services.

IEHP introduced the Connect IE platform to the Inland Empire in 2018, with collaborative efforts from Inland Empire United Way, 211 San Bernardino, 211 Community Connect Riverside, Desert Healthcare District and the Inland Empire Health Information Organization (IEHIO). The easy-to-use platform is accessible to the general public and allows users to search for resources with just a zip code. Users are provided a list of local community resources to fulfill or support those needs.

“IEHP recognizes that our members and community have needs that may lie outside traditional healthcare but directly impact their health. Lack of housing, food, transportation, are just a few Social Determinants of Health that Connect IE addresses,” said IEHP Social Determinants of Health Program Manager Gabriel Uribe. “Connect IE supports those needs by connecting people to resources that will, in turn, influence and positively impact their overall health and wellness.”

Connect IE is also utilized by community organizations to ensure that residents receive resources in a timely manner. Community organizations also have the ability to send and receive referrals directly on the platform, increasing access to resources.

“We use Connect IE to help our patients who lack Social Determinants of Health, like education, nutrition and transportation. Connect IE helps me better serve my patients because I’m able to bridge the gaps they are missing and would go into the hospital for,” said Inland Empire Foundation for Medical Care Coordinator Brishay Terrell.

Try it yourself! Visit ConnectIE.org.

13
January
2020

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
January 13, 2020

Time of Meeting:
9:00 AM

Location of Meeting:     

Inland Empire Health Plan
Headquarters
10801 Sixth Street, Suite 120
Rancho Cucamonga California 91730

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

09
January
2020

IEHP Declares the New Medi-Cal Healthier California for All Initiative a Collaboration Opportunity

Inland Empire Health Plan (IEHP) sees many opportunities for statewide health care collaboration in 2020 through the Department of Health Care Services (DHCS) Medi-Cal Healthier California for All initiative (formerly known as CalAIM). This multi-year transformative initiative aims to improve the individual health and quality of life for IEHP Members and residents in the state of California significantly.

The new Medi-Cal Healthier California for All initiative is a framework that will address many of the complex challenges that face California’s most vulnerable residents. The primary goals of the initiative are to identify and manage member risk and need through whole person care approaches and address social determinants of health; move Medi-Cal to a more consistent and seamless system by reducing complexity and increasing flexibility; and improve quality outcomes and drive delivery system transformation through value-based initiatives, modernization of systems and payment reform.

“IEHP will be applying our experience and lessons learned from our innovative programs like Health Homes, Population Health and the Behavioral Health Integration to contribute to the design of the robust and ambitious framework that our friends at DHCS have created,” said IEHP CEO Jarrod McNaughton. 

For further engagement with Medi-Cal Healthier California for All in 2020 and beyond, IEHP will continue to participate in workgroups with DHCS, health plans throughout the state and our local regional partners to advocate for our Members and our communities.

“I believe the continued partnership with our Providers, counties and our community partners will be key to the success of this initiative,” said McNaughton. “The possibilities of 2020 are some of the most exciting I’ve ever seen in my career as a health care leader. When you think about it, every possibility in health care is founded on the same promise – to make a difference in the lives of those who need it the most.”

Click here to learn more about Medi-Cal Healthier California for All.

18
December
2019

IEHP: Protect Yourself Against Influenza

While the holiday season may be merry and bright, Inland Empire Health Plan (IEHP) knows that it can also be tiring and stressful. The last thing anyone wants to worry about is sneezing and sniffling through the holidays and into the New Year. Fortunately, there are ways to protect yourself and others from influenza (flu).

The flu spikes in the fall and winter months, which is why receiving your flu vaccine is a critical element to staying healthy throughout the year. According to the Centers for Disease Control and Prevention (CDC), receiving your flu vaccine can reduce the risk of flu illness by between 40 to 60 percent and also serves as a preventive tool for other chronic health conditions.

“The best thing you can do to reduce your risk of catching the flu is to get the flu vaccine every year. Even if you’re a healthy person, receiving the vaccine can help lower your risk of getting sick in the future,” said Chief Medical Officer Dr. Karen Hansberger. “The flu vaccine, coupled with daily preventive measures, like washing your hands with soap and water, is key to staying healthy during the flu season.”

Other healthy habits to protect yourself and others from the flu include: avoiding close contact with those who are sick; covering your mouth and nose with a tissue while coughing and sneezing; avoiding touching your mouth, nose and eyes; drinking fluids; and getting plenty of rest.

“You can routinely clean frequently touched objects and surfaces and encourage friends and family to stay home when ill. However, the most effective way to protect yourself and others from the flu is to get your flu vaccine,” Hansberger said.

IEHP strives to protect our communities from the flu by offering free flu vaccines to members at their Doctor’s office or certain network pharmacies. Members can also utilize IEHP’s innovative texting program to text “FLU” to 90902 for a flu vaccine clinic near them.

Click here to learn more about flu vaccines and how IEHP members can receive their free flu vaccine. 
17
December
2019

IEHP Partners to Provide Bicycles for Children

Inland Empire Health Plan (IEHP) partnered with Bicycles for Children on December 14, 2019 to provide bicycles that will be gifted to children in need this holiday season. 

Bicycles for Children, a not-for-profit organization, works with school districts throughout the Inland Empire to donate new bicycles to impoverished elementary-aged children. In addition to donating 500 helmets, IEHP also aided in the bicycle assembly process, where team members filled tires and served as final check mechanics to ensure all bicycles were assembled correctly. 

“It’s great to see the organization come together with local partners to support children in our community,” said Community Relations Director Marci Coffey. I can only imagine the look on these children’s faces when they are given their brand-new bicycles,” added Coffey. 

Bicycles will be delivered before December 25 by school employees who have identified children in need within their schools. According to Bicycles for Children, bringing a new bicycle into the home of a child in need gives school employees an opportunity to connect and show students they are cared for. 

“By donating bicycles to children, we’re able to positively change the lives of children that we’ve never met and get to go to bed knowing that we have made our little piece of the world a better place,” said Bicycles for Children Program Coordinator John White. 
 
13
December
2019

IEHP Adopts Families in Riverside and San Bernardino Counties for the Holidays

Inland Empire Health Plan (IEHP) has partnered with Community Action Partnership of Riverside County (CAPRC) and Community Action Partnership of San Bernardino County (CAPSBC) to bring holiday cheer to families in the Inland Empire. Hosting its twelfth annual IEHP Holiday Adoption Program, IEHP provided toys, blankets, household supplies and more to those in need.

 

IEHP collected names and wish lists of 114 children and 22 families, who are experiencing financial hardships or other difficult circumstances.

 

“Working together to spread joy throughout our two counties is a tradition at IEHP,” said IEHP Chief Organizational Development Officer Janet Nix. “For twelve years, we’ve provided families and children with gifts, food, and more. These may be the only gifts these families and children receive for the holidays, making our participation and involvement critical,” added Nix.   

 

Along with the Holiday Adoption Program, IEHP also partners with CAPRC and CAPSBC to host an annual IEHP Back-to-School Backpack Drive. This year, IEHP provided 119 children with backpacks full of school supplies and essentials.

 

“Having the opportunity to help others, not just during the holidays but throughout the year, isn’t just a nice thing to do, it’s the right thing to do,” said IEHP team member Liliana Mena.

09
December
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
December 9, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside California 92501

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

09
December
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
December 9, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside California 92501

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

05
December
2019

IEHP Passes CMS Formulary Review

Inland Empire Health Plan (IEHP) participated in the 2019 Centers for Medicare and Medicaid Services (CMS) Formulary Review, where no discrepancies were found between IEHP’s approved CMS Formulary and the Formulary published to the plan’s website.

The Formulary lists Part D prescription drugs covered by IEHP DualChoice Cal MediConnect Plan (Medicare-Medicaid Plan). IEHP DualChoice is the largest not-for-profit Medicare-Medicaid plan in the nation with almost 29,000 members.

“The Formulary is a critical component to the care that our providers and pharmacies use to treat our members. The IEHP Pharmacy and Therapeutic Subcommittee utilizes healthcare industry clinical guidelines and CMS guidelines to develop, update and administer the Formulary for CMS’s approval,” said IEHP Pharmacy Senior Director Dr. Edward Jai.

CMS monitors the posting and accuracy of these Formulary documents by extracting comprehensive Formulary and utilization management documents from plan websites and comparing these to the CMS-approved Formulary effective January 1, 2020. When discrepancies are identified by CMS, the plan will be asked to work aggressively to correct any confirmed errors and may be subject to formal compliance action.

“It all comes down to ensuring our members receive correct and effective care. Publishing a Formulary on our website that mirrors the CMS-approved Formulary is critical because it allows us to communicate and coordinate the appropriate care for our members,” said IEHP Chief Marketing Officer Susan Arcidiacono.

Learn more about the IEHP DualChoice Cal MediConnect Plan (Medicare-Medicaid Plan) Formulary

25
November
2019

IEHP Team Members Save a Life

IEHP is thankful this season for two team members whose quick thinking saved the life of a colleague.

Discovering an unconscious colleague in a conference room, the first IEHP team member sprang into action and quickly applied Cardiopulmonary Resuscitation (CPR). Recognizing the first team member applying CPR was growing tired, a second IEHP team member jumped in to assist, continuing CPR until an automated external defibrillator (AED) was applied to the unconscious team member.

“We learned CPR in a training offered to team members at IEHP,” said one team member. “In the class, they really stressed the actions taken in the initial minutes of an emergency are critical and can save lives. We also learned it is our responsibility to perform CPR on anyone who needs it. I’m just glad our coworker is going to be okay,” the team member added.

IEHP provides AED devices throughout the building, while also proactively offering CPR classes to the IEHP Employee Emergency Response Team (EERT). This ensures team members are able to respond to emergency situations appropriately.

“It is important for an organization to establish a dedicated emergency response team trained in current lifesaving methods. The skills learned through this training are transferrable to other situations, outside of the organization. By equipping team members with these skills, we are also equipping communities with people who are prepared to respond to emergencies appropriately. We are very fortunate to do that,” said IEHP CEO Jarrod McNaughton. 

This Thanksgiving, IEHP continues to be grateful for all of its team members, members, providers and the community.

 

22
November
2019

IEHP Recognized for Transforming Health Care Access

Inland Empire Health Plan (IEHP) is a trailblazer when it comes to transforming health care access and support across the region, according to representatives from the Centers for Medicare & Medicaid Services (CMS). IEHP is one of the 10 largest Medicaid health plans and the largest not-for-profit Medicare-Medicaid Plan in the U.S. Its dynamic network of more than 6,400 Providers serves more than 1.2 million residents in California’s Riverside and San Bernardino counties.

“I’m so proud of our team. The feedback from CMS is an incredible testament to the work we do every day to meet our mission,” IEHP’s Chief Executive Officer Jarrod McNaughton said.

During a recent visit to the Plan’s Community Resource Center (CRC) in Victorville, Calif., CMS Medicare-Medicaid Coordination Office (MMCO) Deputy Director Kerry Branick and CMS MMCO Health Insurance Specialist Gretchen Nye learned about IEHP’s commitment to improving the delivery of quality, accessible and wellness-based health care services.

CMS representatives met with McNaughton, Chief Operating Officer Susie White, Chief Medical Officer Dr. Karen Hansberger, Chief Marketing Officer Susan Arcidiacono, CRC Manager Delia Orosco and other IEHP leaders. Victorville Mayor Gloria Garcia and representatives from San Bernardino County Supervisor Robert A. Lovingood’s office were also in attendance.

The group discussed IEHP’s future vision and community partnerships, along with the recent outstanding results of its Provider Experience Survey and enrollment initiatives. In addition, information was shared about IEHP’s key programs focusing on housing, independent living and diversity and other critical services. The meeting concluded a tour of the CRC, IEHP’s local resource for free health and wellness information. It was a way to show the special guests first-hand how the CRC — and IEHP—impacts lives in the community.

CMS representatives expressed that they were impressed with IEHP’s programs and were pleased with how the Plan was trying to maximize all opportunities to provide access and improve health outcomes for members. “They called us trailblazers,” Orosco said.

21
November
2019

Inland Empire Health Plan CEO Sheds Light on California Pharmacy Carve Out

In an effort to advocate for the communities and members they serve, Inland Empire Health Plan (IEHP) CEO, Jarrod McNaughton, contributed to the California Pharmacy Carve Out discussion in the MJH Life Sciences publication, Managed Healthcare Executive to explain how it impacts IEHP members, providers and local community.

The California Pharmacy Carve Out will move 13 million Medi-Cal beneficiaries to a private for-profit pharmacy benefit manager (PBM) by 2021. While some pros include centralized drug rebates and uniform benefit, McNaughton expressed that a larger concern is care coordination, which may become more difficult. 

“This new direction in Medi-Cal is taking out of the plan responsibility one of the key elements of care, the pharmacy benefit, and moving its function and operation to the state under a centralized, for-profit pharmacy benefit manager,” McNaughton shared. “What is currently a crucial cornerstone in coordinating care by making sure our members and providers have access to local plan team members to call and ask questions regarding the pharmacy benefit, will be moved to a centralized function in Sacramento.”

The Pharmacy Carve Out as proposed, is likely to impact the relationships between providers and local pharmacies, resulting in the reduction of personalized and localized care that is unique to the Inland Empire.

McNaughton believes there are other alternatives to the Governor’s goal of reducing rising drug costs that continue the current local connection to providers and patients.

“We have shared our specific ideas with the state and hope they will be open to the idea of collaborating to find ways we can meet the local needs of our members while achieving the Governor’s goal,” McNaughton added.

To read the full article, visit Managed Healthcare Executive.

15
November
2019

Inland Empire Health Plan Brings Together Health Care Leaders at Inaugural Mission Conference

In an effort to drive collaboration between Providers and community partners, Inland Empire Health Plan (IEHP) recently hosted a dynamic and thought-provoking conference on the state of health care in the region. The inaugural Mission Conference was held on November 15, 2019 at IEHP’s Rancho Cucamonga headquarters. It brought together health care CEOs, Hospital Board Members and other executives from across the state to discuss strategies to help improve the personal and professional lives of industry professionals and address the digitization of the health care landscape.

“This is IEHP’s first event of this scale and we’re really utilizing our unique position to be a convener for the region and pull people together to talk about things that are impacting health care right now,” said IEHP CEO, Jarrod McNaughton. “The Annual IEHP Mission Conference will enable us to work as a collective industry to navigate through the rapidly evolving health care environment.”

World-class speakers such as Mindset Digital Founder and CEO Dr. Debra Jasper, Drs. Peter and Susan Glaser of Glaser & Associates, Inc., Guy Masters of Premier Inc. and leadership development author Nick Petrie, addressed topics on resilience, conflict navigation, digitalization of health care and a health care forecast that provided insight on future obstacles and growth opportunities.

“At IEHP we are always looking at innovative ways to be better providers and better coordinate health care with the professionals in this room and within our two counties. This includes anything from timely software updates, updates to emergency operations protocols and even involving drone technology that will allow us to stage resources in the right time and place,” said IEHP Governing Board Chair, Curt Hagman.

To learn more about how IEHP is charting a collaborative path forward, follow IEHP on social media.

12
November
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
Nov 12, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside California 92501

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

06
November
2019

IEHP Hosted First Inclusivity-focused Emergency Preparedness Academy

Inland Empire Health Plan (IEHP) partnered with the California Governor’s Office of Emergency Services, California State Council on Developmental Disabilities, Earthquake Country Alliance, PrepItForward and the Inland Empire Disabilities Collaborative to host the first public Disability & Access and Functional Needs (DAFN) Preparedness Academy on November 6, 2019. The preparedness academy aimed to meet a state initiative to improve inclusivity of preparedness, response and recovery capabilities for all throughout the Inland Empire, regardless of ability.

Historically, disaster and emergency preparedness training has focused on mobile bodied individuals and gave limited attention to the DAFN population. The academy focused on new disaster and emergency standards that include in depth planning to address DAFN disaster and emergency preparedness, response and recovery.

Topics including wildfire safety, power outages, active shooter and earthquake preparedness were presented by PrepItForward‘s Chris Grant.

“We’re grateful for the opportunity to collaborate with our partners to provide a platform to share information that positively and directly impacts the populations we serve,” said IEHP Chief Operating Officer Susie White. “Based on the response and interest of the community and our partners, we are planning to host more training events to keep inclusivity-focused disaster and emergency preparedness, response and recovery an ongoing conversation.”

Academy attendees also included local and regional partners as well as local government officials such as Rancho Cucamonga City Mayor L. Dennis Michael, the California State Council on Developmental Disabilities, the Earthquake Country Alliance, Autism Society Inland Empire, United Cerebral Palsy Inland Empire and the Riverside County Emergency Management Department and more.

 

04
November
2019

Impacted by a power shut off or fire?

At IEHP, we care about your health and safety when there is a power shutoff or fire. We want to ensure you get the needed care and services to help you during these events. If you are impacted by these events and need help with your durable medical equipment (such as wheelchairs, ventilators, oxygen monitors, etc.) call IEHP  Member Services at 1-800-440-IEHP (4347), 8am-5pm (PST), Monday-Friday. TTY users should call 1-800-718-4347. If you need a medicine refill, go to your pharmacy and request a refill.

How to prepare for an emergency.

Medicine Safety

Some medicines may need to be stored in a refrigerator to keep their strength, including many liquid medicines. When the power is out for a day or more, throw away any medicines that should be refrigerated, unless the medicines label says otherwise. If a life depends on the refrigerated medicines (for example, insulin), use them only until a new supply is available. Replace all refrigerated medicines as soon as you can.

Resources

Refrigerated Medicine Storage (PDF)
Insulin Storage and Product Switching in an Emergency (PDF)
Comparison of Insulins (PDF)

Durable Medical Equipment Safety

Use the checklist below to prepare for a power shutoff.

  • Check your backup power equipment frequently to ensure it will function during an emergency.
  • Call your power and water companies about your needs for life-support devices (home dialysis, suction, breathing machines, etc.) in advance of a disaster.
  • Keep the shut-off switch for oxygen equipment near you so you can get to it quickly in case of emergency.
  • Generator users should operate generators in open areas to ensure good air circulation.
  • Test generators frequently to make sure it will work when needed.
  • Create a plan for how to recharge batteries when the power is out.
  • When power is restored, make sure the settings on your medical device have not changed.

Resources

Emergency Power Planning for a Durable Medical Equipment Checklist (PDF)
How to Prepare for and Handle Power Outages for Medical Devices that Require Electricity - FDA

Mental Health

If you have been impacted by a fire and need mental health, related to stress or grief, call IEHP Member Services at 1-800-440-IEHP (4347), 8am-5pm (PST), Monday-Friday. TTY users should call 1-800-718-4347.

Additional Tips

  • Build or restock your emergency supply kit, including food, water, flashlights, a radio, fresh batteries, first aid supplies and cash.
  • Identify backup charging methods for phones.
  • Learn how to manually open your garage door.
  • If you own a backup generator, ensure it is ready to safely operate.
  • Create a fire action plan that includes evacuation planning for your home, family and pets.

Resources

https://prepareforpowerdown.com/
https://www.readyforwildfire.org/prepare-for-wildfire/get-set/

25
October
2019

IEHP and community partners present the first Move the Needle Summit to improve lives in the Inland Empire

Inland Empire Health Plan (IEHP) continues to improve community health by collaborating with key local partners to present the Move the Needle Summit, set for Tuesday, October 29, at the Way World Outreach in San Bernardino.

More than a dozen community advocates, IT professionals and social services leaders will discuss the latest research and resources for community health. The Summit will feature break-out sessions and panel discussions. Topics will include health equity, whole person care, evolution of partnerships, information exchange, social justice, and more. This premiere event is expected to fill the venue to its capacity of 450 participants.

In-demand keynote speakers include Dr. Dora Barilla, Group Vice President at Providence St. Joseph Health and John Ohanian, President & CEO of 211 San Diego and Community Information Exchange. They will cover topics, such as innovative approaches to improving well-being of our community and promoting health initiatives in communities.

“We hope to create a strong, thriving community here in the Inland Empire,” said IEHP’s CEO Jarrod McNaughton. “The Move the Needle Summit is a powerful way to continue the conversation that will ultimately lead to better health outcomes.”

Earlier this year, IEHP led the way in launching the Connect IE online platform; it allows Members, Providers and residents of the Inland Empire to search for resources to meet social and health care needs. IEHP and its Connect IE community partners now present this Summit to promote equal opportunity in health and human services. The partnership includes Inland Empire HIO, 211 San Bernardino, 211 Community Connect Riverside, CVHIP, Desert Healthcare District and United Ways serving San Bernardino and Riverside Counties.

To learn more, go to www.ConnectIE.org.

18
October
2019

Inland Empire Health Plan Earns Top Ratings in the Nation in Provider Satisfaction

Inland Empire Health Plan (IEHP) earned outstanding overall marks once again from Doctors, Specialists and other health care Providers on its 2019 Provider Experience Survey. IEHP scored in the 99th percentile in most measured areas when compared to other Medicaid health plans across the country.

IEHP is one of the 10 largest Medicaid health plans and the largest not-for-profit Medicare-Medicaid Plan in the U.S. Its dynamic network of more than 6,400 Providers serves more than 1.2 million residents in California’s Riverside and San Bernardino counties.

The annual Provider Experience Survey, performed by an independent survey vendor, allows IEHP to measure how well it is meeting its Providers’ expectations and needs. This year, Providers gave IEHP the top scores in the following areas:

  • 99th percentile for “Overall Satisfaction”
  • 99th percentile for “Provider Relations”
  • 99th percentile for “Recommend IEHP to Other Physicians’ Practices”
  • 98th percentile for “IEHP Compared to All Other Health Plans”
  • 98th percentile for “Network/Coordination of Care”
  • 97th percentile for “Finance Issues”

“Our guiding principle has always been to do the right thing for our Members and Providers,” said IEHP’s Chief Executive Officer Jarrod McNaughton. “These top ratings reflect the exceptional partnership between our Providers and IEHP.”

Chief Operating Officer Susie White added IEHP provides significant technical and financial tools and resources to support Providers in their delivery of high quality and compassionate care. As a result, the partnership has been crucial to improving health and health care access throughout the region.

“We are proud to continue our incredible collaboration with Providers and our shared commitment to make a lasting impact on more than a million lives,” White said.

SPH Analytics (SPHA), an independent, National Committee for Quality Assurance (NCQA) certified survey vendor, administered the survey on IEHP’s behalf in July 2019. Providers rated their experience on:

  • Overall Satisfaction
  • Recommend to Other Physicians’ Practices
  • Health Plan Call Center Service Staff
  • Provider Relations
  • Utilization and Quality Management
  • Pharmacy
  • Network/Coordination of Care
  • Finance Issues

SPHA utilizes trusted health care quality measures and analytics to accurately compare health plans throughout the U.S. Scores are calculated as summary rates – the total of the proportion of respondents who selected the most positive answers to the total number of valid survey responses for each question.

16
October
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
October 16, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside California 92501

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

09
September
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
September 9, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside California 92501

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

12
August
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
August 12, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

San Bernardino County Government Center
Board Chambers, 1st Floor
385 North Arrowhead Avenue
San Bernardino, California 92415

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

23
July
2019

IEHP's eConsult Program Improves Healthcare Access for a Safety Net Population

Rancho Cucamonga, CA, July 23, 2019 – Inland Empire Health Plan (IEHP), one of the nation’s largest public Medicaid and Medicare health plans, is proud to announce that its Multi-County eConsult Initiative (MCeI) has resulted in more than 15,000 eConsults since the program started in 2018.

MCeI is a result of the collaboration with Arrowhead Regional Medical Center (ARMC), Riverside University Health System (RUHS), and IEHP direct sites, with funding and project management provided by IEHP as the lead agency for the program. Its purpose is to increase access to quality care for at-risk residents in the Inland Empire, an area that has long been overwhelmed with the volume of patients seeking access to specialty care.

eConsult is a web-based platform that allows for Primary Care Provider-to-Specialist conversations aimed at providing quicker access to specialty care and better care coordination. eConsult in other health care systems, such as Los Angeles County, has shown reduced wait times for appointments and in many cases addressed the needs of the patient in the primary care setting. To date, 240 Primary Care Physicians and Residents, 167 Specialist Reviewers and 63 clinic sites, including correctional facilities, are using the eConsult platform, with anticipated growth to 150 clinic sites over the next few months. The program is working. Currently, approximately 25 percent of patients are able to get Specialist-guided care through their Primary Care Physicians, saving them travel and wait time, and leading to faster and accurate diagnoses and treatment.

“IEHP’s Multi-County eConsult Initiative leverages virtual care technologies and process improvement approaches to increase health care efficiency, health care access and quality of care,” said IEHP Chief Medical Officer Dr. Jennifer N. Sayles. “We are thrilled with the early results from this program, and its ability to provide our 1.24 million Members better access to care.” In fact, IEHP has mandated that eConsult replace the former referral and authorization process for all IEHP Members by the end of 2020.

The program is well received by the two county hospitals. “We are in complete support of this initiative and it is now fully launched in all our sites,” stated Jennifer Cruikshank, chief operating officer of RUHS. “We appreciate IEHP for their funding and support of this effort.”

Associate Hospital Administrator for Arrowhead Regional Medical Center Staci McClane agrees. “We know that eConsult will make access to specialist care much easier for our patients, something that is deeply needed in our community,” she shared.

RUHS Chief Medical Officer Dr. Arnold Tabuenca shares the doctors’ perspective: “With eConsult, our Primary Care Physicians can expedite specialty care for their patients. This improves patient outcomes and care quality—something we all appreciate.”

Primary Care Physician Dr. Arthur E. Jimenez added, “The transition to eConsult was not always easy, especially for my busy clinic. However, I appreciate the value that it brings to my patients. They are enjoying faster access to specialty care.”

Second only to Los Angeles County, IEHP’s eConsult initiative is one of the largest implementations of virtual care technology and care coordination processes anywhere in the nation. MCeI positions IEHP well to achieve its strategic mission to provide innovative and efficient care coordination for at-risk populations throughout Riverside and San Bernardino counties.

“Our sole purpose behind the eConsult program is to increase access to patient care,” stated IEHP Chief Executive Officer Jarrod B. McNaughton. “We are committed to reduce wait times and promote more efficient care for our members, while at the same time reducing the number of no-shows for our providers.” McNaughton noted that IEHP has invested approximately $5 million to design, implement and support the use of eConsult.



08
July
2019

Inland Empire Health Plan (IEHP) Announces New Chief Executive Officer

Dr. Bradley P. Gilbert to Retire as IEHP CEO After Distinguished Career
(RANCHO CUCAMONGA, Calif.) July 8, 2019 ‒ The Governing Board of Inland Empire Health Plan (IEHP) has announced that IEHP Chief Operating Officer Jarrod B. McNaughton will succeed Dr. Bradley P. Gilbert as Chief Executive Officer, effective July 20, 2019. 

McNaughton was selected after a rigorous nationwide search, facilitated by recruiting firm Witt Kiefer, that included extensive interviews with IEHP Governing Board members and IEHP leadership. Dr. Gilbert assisted the Board in its search, to ensure the new CEO would uphold IEHP’s strong commitment to its partners and members.

Dr. Gilbert announced his retirement on November 26, 2018, after 23 years with IEHP and a distinguished career in health care that spans four decades. 

“Active participation in the process to find someone committed to IEHP’s culture of Do The Right Thing was important to me,” said Dr. Gilbert. “During an intensive and rigorous interview process, it became clear that Jarrod’s experience and vision for enhancing services for our Members by building partnerships with our Providers, community partners and Team Members complements IEHP’s overall vision, mission, culture and core values. I am confident that I am leaving this organization in the right hands.”

McNaughton has more than 20 years of healthcare leadership experience, including recent roles as President of Kettering Medical Center in Ohio and Executive Vice President of the Kettering Health Network. He joined IEHP as COO in May 2018. In this role he has led positive change throughout the organization, including Member Services, Claims, core business systems, process improvement, and IEHP’s LEAN transformation, while driving the IEHP mission, culture and internal values. 

“I’m honored to be chosen to lead IEHP, a strong, innovative organization with a compassionate mission and an outstanding network of physicians, staff and members,” said McNaughton. “I will continue to build on IEHP’s innovative culture and advance its vision into the future.”

“There are no words to describe the remarkable impact that Dr. Gilbert has had on IEHP and this community. Although he will be sorely missed, we wish him nothing but the best on his well-deserved retirement,” said IEHP Governing Board Chair Curt Hagman. “As our COO, Jarrod has proven to be a dynamic leader and the Board strongly believes that he is the right person to carry on Dr. Gilbert’s legacy of doing the right thing for our Members, Providers and Team Members. We look forward to this next chapter in our organization’s extraordinary history.”

Under Dr. Gilbert’s leadership, IEHP’s membership increased from 365,000 to more than 1.2 million Members. Its provider network has expanded to include more than 6,400 Providers and its workforce has grown to more than 2,000 employees. During this unprecedented growth, Dr. Gilbert and IEHP’s executive leadership created a stable environment that inspired innovation and elevated the quality of services for Members and Providers. 
 
08
July
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
July 8, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside, California 92501

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

10
June
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
June 10, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Inland Empire Health Plan
Headquarters
10801 Sixth Street, Suite 120
Rancho Cucamonga, California 91730

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

03
June
2019

IEHP CEO Receives Meritorious Service Award from Loma Linda University Health

Loma Linda, CA, May 31, 2019 – Bradley P. Gilbert, MD, MPP, Chief Executive Officer of Inland Empire Health Plan (IEHP), received Loma Linda University Health’s Meritorious Service Award during its annual commencement ceremony. 

Dr. Gilbert was recognized for his significant contributions toward provision of health care to the surrounding communities through collaborative partnerships and relevant reforms. 

“I’m extremely honored to have received this award,” said Dr. Gilbert, who has served as IEHP’s CEO since 2008. “Our important work with Loma Linda could not have been achieved without the dedication of so many others from both of our organizations. I look forward to continuing our collaboration and developing new ways to ensure our Members have the care and resources they need to live healthier lives.”

Known for his mantra to “always do the right thing,” Dr. Gilbert is an advocate of health care reform and has led IEHP’s strategy to address social determinants of health, including housing, food and other important issues. His ongoing support of partnering with Loma Linda has resulted in both organizations expanding their opportunities to deliver quality health care and wellness programs to the community.

In fact, the collaboration between IEHP and the University’s Social Action Community Health System (SACHS) was instrumental in delivering the Behavioral Health Integration Complex Care Initiative, an innovative program aimed at improving health care outcomes by coordinating complex physical and behavioral needs across multiple Providers and health care systems in the region. In addition, with IEHP’s Network Expansion Fund, SACHS has brought new Providers to the region and increased access to care for Inland Empire residents.
 
03
June
2019

Meeting of the Governing Board of the Inland Empire Health Plan

This Notice shall confirm the meeting of the Governing Board of the Inland Empire Health Plan.

Date of Meeting:
June 3, 2019

Time of Meeting:
1:30pm

Location of Meeting:     

Inland Empire Health Plan
10801 6th Street Suite 130
Mountain View Conference Room
Rancho Cucamonga, California 91730

The meeting of the Inland Empire Health Plan Governing Board is open to the public. A member of the public may address the Board on any item on the agenda and on any matter that is within the Board’s jurisdiction. Requests to address the Board must be submitted in person to the Secretary of the Governing Board prior to the start of the meeting and indicate any contributions in excess of $250.00 made by them or their organization in the past twelve (12) months to any IEHP Governing Board member as well as the name of the Governing Board member who received contribution. The Board may limit the public input on any item, based on the number of people requesting to speak and the business of the Board.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

30
May
2019

Special Meeting of the Governing Board of the Inland Empire Health Plan

This Notice shall confirm the SPECIAL MEETING of the Governing Board of the Inland Empire Health Plan.

Date of Meeting:
May 30, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Inland Empire Health Plan
Empire Lakes Building - First Floor
9500 Cleveland Avenue
Rancho Cucamonga, California 91730

The meeting of the Inland Empire Health Plan Governing Board is open to the public. A member of the public may address the Board on any item on the agenda and on any matter that is within the Board’s jurisdiction. Requests to address the Board must be submitted in person to the Secretary of the Governing Board prior to the start of the meeting and indicate any contributions in excess of $250.00 made by them or their organization in the past twelve (12) months to any IEHP Governing Board member as well as the name of the Governing Board member who received contribution. The Board may limit the public input on any item, based on the number of people requesting to speak and the business of the Board.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

13
May
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
May 13, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside, California 92501-3655


This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

08
April
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
April 8, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside, California 92501-3655


This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

11
March
2019

Public Notice for the Regular Meeting of the Joint Powers Agency IEHP and IEHP Health Access

Date of Meeting:   
March 11, 2019

Time of Meeting:    
9:00 AM

Location of Meeting:      
Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside, California 92501-3655

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

The meeting agenda below will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

11
February
2019

IEHP CEO Receives the 2019 Spirit of ITUP Award for Outstanding Service to Improve the Health of Californians

Rancho Cucamonga, CA, February 11, 2019 Bradley P. Gilbert, MD, MPP, Chief Executive Officer of Inland Empire Health Plan (IEHP), received the 2019 Spirit of ITUP Award on February 4 at the 23rd Annual ITUP Conference in Sacramento.

The annual award, given by the Insure the Uninsured Project (ITUP), recognizes organizations or individuals who work collaboratively to improve the health of Californians, particularly in low-income and underserved communities.

“My mantra as a physician and throughout my whole career has been To Do The Right Thing,” said Dr. Gilbert, who leads the largest not-for-profit Medicaid and Medicare health plan in the Inland Empire. “With a strong partnership with our Providers and our community partners, our organization has consistently created and introduced programs that are on the cutting edge for taking care of more than 1.2 million Members. I give most of the credit to my team, including my Chief Medical Officer Dr. Jennifer Sayles, other leaders and the entire Team at IEHP.”

Dr. Gilbert’s work, including the leadership from his Chief Medical Officer Dr. Sayles, has evolved from focusing on health needs of IEHP Members to highlighting population-based strategy that addresses social determinants of health, including housing, food, and many other social support services. Early this year, Dr. Gilbert supported the launch of the Connect IE website, which delivers community resource data to Members, Providers and the community. Plus, with Dr. Sayles bringing the concept, he supported a housing initiative to offer eligible Members a pathway to stable housing.

To address the chronic shortage of Providers and improve health access in the Inland Empire, Dr. Gilbert spearheaded the development of a $30 million Network Expansion Fund, attracting more than 280 new Primary Care Providers (PCP), specialists and mid-level Providers to the region. In a collaboration with Arrowhead Regional Medical Center and Riverside University Health System, Dr. Gilbert also helped launch the Multi-County eConsult Initiative. This secure online care coordination process allows PCPs to connect with specialists about their patients and receive advice electronically.

He has also introduced an innovative Behavioral Health Integration Complex Care Initiative. It strives to improve Members’ health outcomes by coordinating complex physical and behavioral needs across multiple Providers and health care systems in the region.

To view Dr. Gilbert accepting the award, click: https://vimeo.com/315955819

11
February
2019

Public Notice for the Regular Meeting of the Joint Powers Agency IEHP and IEHP Health Access

Date of Meeting:   
February 11, 2019

Time of Meeting:    
9:00 AM

Location of Meeting:      
Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside, California 92501-3655

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

The meeting agenda below will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

14
January
2019

Public Notice for the Regular Meeting of the Joint Powers Agency IEHP and IEHP Health Access

Date of Meeting:   
January 14, 2019

Time of Meeting:    
9:00 AM

Location of Meeting:      
Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside, California 92501-3655

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

The meeting agenda below will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.