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IEHP is committed to open and transparent communications. We strive to ensure our stakeholders and the media understand how we serve our members and the vital role we play in the community. Read about IEHP’s programs, achievements, product innovations, community partnerships, corporate kit and more. 

Media contact
Thomas Pham, Sr. Director of Marketing and Product Management
(909) 890-2176, pham-t@iehp.org

 

13
December
2019

IEHP Adopts Families in Riverside and San Bernardino Counties for the Holidays

Inland Empire Health Plan (IEHP) has partnered with Community Action Partnership of Riverside County (CAPRC) and Community Action Partnership of San Bernardino County (CAPSBC) to bring holiday cheer to families in the Inland Empire. Hosting its twelfth annual IEHP Holiday Adoption Program, IEHP provided toys, blankets, household supplies and more to those in need.

 

IEHP collected names and wish lists of 114 children and 22 families, who are experiencing financial hardships or other difficult circumstances.

 

“Working together to spread joy throughout our two counties is a tradition at IEHP,” said IEHP Chief Organizational Development Officer Janet Nix. “For twelve years, we’ve provided families and children with gifts, food, and more. These may be the only gifts these families and children receive for the holidays, making our participation and involvement critical,” added Nix.   

 

Along with the Holiday Adoption Program, IEHP also partners with CAPRC and CAPSBC to host an annual IEHP Back-to-School Backpack Drive. This year, IEHP provided 119 children with backpacks full of school supplies and essentials.

 

“Having the opportunity to help others, not just during the holidays but throughout the year, isn’t just a nice thing to do, it’s the right thing to do,” said IEHP team member Liliana Mena.

09
December
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
December 9, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside California 92501

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

05
December
2019

IEHP Passes CMS Formulary Review

Inland Empire Health Plan (IEHP) participated in the 2019 Centers for Medicare and Medicaid Services (CMS) Formulary Review, where no discrepancies were found between IEHP’s approved CMS Formulary and the Formulary published to the plan’s website.

The Formulary lists Part D prescription drugs covered by IEHP DualChoice Cal MediConnect Plan (Medicare-Medicaid Plan). IEHP DualChoice is the largest not-for-profit Medicare-Medicaid plan in the nation with almost 29,000 members.

“The Formulary is a critical component to the care that our providers and pharmacies use to treat our members. The IEHP Pharmacy and Therapeutic Subcommittee utilizes healthcare industry clinical guidelines and CMS guidelines to develop, update and administer the Formulary for CMS’s approval,” said IEHP Pharmacy Senior Director Dr. Edward Jai.

CMS monitors the posting and accuracy of these Formulary documents by extracting comprehensive Formulary and utilization management documents from plan websites and comparing these to the CMS-approved Formulary effective January 1, 2020. When discrepancies are identified by CMS, the plan will be asked to work aggressively to correct any confirmed errors and may be subject to formal compliance action.

“It all comes down to ensuring our members receive correct and effective care. Publishing a Formulary on our website that mirrors the CMS-approved Formulary is critical because it allows us to communicate and coordinate the appropriate care for our members,” said IEHP Chief Marketing Officer Susan Arcidiacono.

Learn more about the IEHP DualChoice Cal MediConnect Plan (Medicare-Medicaid Plan) Formulary

25
November
2019

IEHP Team Members Save a Life

IEHP is thankful this season for two team members whose quick thinking saved the life of a colleague.

Discovering an unconscious colleague in a conference room, the first IEHP team member sprang into action and quickly applied Cardiopulmonary Resuscitation (CPR). Recognizing the first team member applying CPR was growing tired, a second IEHP team member jumped in to assist, continuing CPR until an automated external defibrillator (AED) was applied to the unconscious team member.

“We learned CPR in a training offered to team members at IEHP,” said one team member. “In the class, they really stressed the actions taken in the initial minutes of an emergency are critical and can save lives. We also learned it is our responsibility to perform CPR on anyone who needs it. I’m just glad our coworker is going to be okay,” the team member added.

IEHP provides AED devices throughout the building, while also proactively offering CPR classes to the IEHP Employee Emergency Response Team (EERT). This ensures team members are able to respond to emergency situations appropriately.

“It is important for an organization to establish a dedicated emergency response team trained in current lifesaving methods. The skills learned through this training are transferrable to other situations, outside of the organization. By equipping team members with these skills, we are also equipping communities with people who are prepared to respond to emergencies appropriately. We are very fortunate to do that,” said IEHP CEO Jarrod McNaughton. 

This Thanksgiving, IEHP continues to be grateful for all of its team members, members, providers and the community.

 

22
November
2019

IEHP Recognized for Transforming Health Care Access, Support

Inland Empire Health Plan (IEHP) is a trailblazer when it comes to transforming health care access and support across the region, according to representatives from the Centers for Medicare & Medicaid Services (CMS). IEHP is one of the 10 largest Medicaid health plans and the largest not-for-profit Medicare-Medicaid Plan in the U.S. Its dynamic network of more than 6,400 Providers serves more than 1.2 million residents in California’s Riverside and San Bernardino counties.

“I’m so proud of our team. The feedback from CMS is an incredible testament to the work we do every day to meet our mission,” IEHP’s Chief Executive Officer Jarrod McNaughton said.

During a recent visit to the Plan’s Community Resource Center (CRC) in Victorville, Calif., CMS Medicare-Medicaid Coordination Office (MMCO) Deputy Director Kerry Branick and CMS MMCO Health Insurance Specialist Gretchen Nye learned about IEHP’s commitment to improving the delivery of quality, accessible and wellness-based health care services.

CMS representatives met with McNaughton, Chief Operating Officer Susie White, Chief Medical Officer Dr. Karen Hansberger, Chief Marketing Officer Susan Arcidiacono, CRC Manager Delia Orosco and other IEHP leaders. Victorville Mayor Gloria Garcia and representatives from San Bernardino County Supervisor Robert A. Lovingood’s office were also in attendance.

The group discussed IEHP’s future vision and community partnerships, along with the recent outstanding results of its Provider Experience Survey and enrollment initiatives. In addition, information was shared about IEHP’s key programs focusing on housing, independent living and diversity and other critical services. The meeting concluded a tour of the CRC, IEHP’s local resource for free health and wellness information. It was a way to show the special guests first-hand how the CRC — and IEHP—impacts lives in the community.

CMS representatives expressed that they were impressed with IEHP’s programs and were pleased with how the Plan was trying to maximize all opportunities to provide access and improve health outcomes for members. “They called us trailblazers,” Orosco said.

21
November
2019

Inland Empire Health Plan CEO Sheds Light on California Pharmacy Carve Out

In an effort to advocate for the communities and members they serve, Inland Empire Health Plan (IEHP) CEO, Jarrod McNaughton, contributed to the California Pharmacy Carve Out discussion in the MJH Life Sciences publication, Managed Healthcare Executive to explain how it impacts IEHP members, providers and local community.

The California Pharmacy Carve Out will move 13 million Medi-Cal beneficiaries to a private for-profit pharmacy benefit manager (PBM) by 2021. While some pros include centralized drug rebates and uniform benefit, McNaughton expressed that a larger concern is care coordination, which may become more difficult. 

“This new direction in Medi-Cal is taking out of the plan responsibility one of the key elements of care, the pharmacy benefit, and moving its function and operation to the state under a centralized, for-profit pharmacy benefit manager,” McNaughton shared. “What is currently a crucial cornerstone in coordinating care by making sure our members and providers have access to local plan team members to call and ask questions regarding the pharmacy benefit, will be moved to a centralized function in Sacramento.”

The Pharmacy Carve Out as proposed, is likely to impact the relationships between providers and local pharmacies, resulting in the reduction of personalized and localized care that is unique to the Inland Empire.

McNaughton believes there are other alternatives to the Governor’s goal of reducing rising drug costs that continue the current local connection to providers and patients.

“We have shared our specific ideas with the state and hope they will be open to the idea of collaborating to find ways we can meet the local needs of our members while achieving the Governor’s goal,” McNaughton added.

To read the full article, visit Managed Healthcare Executive.

15
November
2019

Inland Empire Health Plan Brings Together Health Care Leaders at Inaugural Mission Conference

In an effort to drive collaboration between Providers and community partners, Inland Empire Health Plan (IEHP) recently hosted a dynamic and thought-provoking conference on the state of health care in the region. The inaugural Mission Conference was held on November 15, 2019 at IEHP’s Rancho Cucamonga headquarters. It brought together health care CEOs, Hospital Board Members and other executives from across the state to discuss strategies to help improve the personal and professional lives of industry professionals and address the digitization of the health care landscape.

“This is IEHP’s first event of this scale and we’re really utilizing our unique position to be a convener for the region and pull people together to talk about things that are impacting health care right now,” said IEHP CEO, Jarrod McNaughton. “The Annual IEHP Mission Conference will enable us to work as a collective industry to navigate through the rapidly evolving health care environment.”

World-class speakers such as Mindset Digital Founder and CEO Dr. Debra Jasper, Drs. Peter and Susan Glaser of Glaser & Associates, Inc., Guy Masters of Premier Inc. and leadership development author Nick Petrie, addressed topics on resilience, conflict navigation, digitalization of health care and a health care forecast that provided insight on future obstacles and growth opportunities.

“At IEHP we are always looking at innovative ways to be better providers and better coordinate health care with the professionals in this room and within our two counties. This includes anything from timely software updates, updates to emergency operations protocols and even involving drone technology that will allow us to stage resources in the right time and place,” said IEHP Governing Board Chair, Curt Hagman.

To learn more about how IEHP is charting a collaborative path forward, follow IEHP on social media.

12
November
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
Nov 12, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside California 92501

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

06
November
2019

IEHP Hosted First Inclusivity-focused Emergency Preparedness Academy

Inland Empire Health Plan (IEHP) partnered with the California Governor’s Office of Emergency Services, California State Council on Developmental Disabilities, Earthquake Country Alliance, PrepItForward and the Inland Empire Disabilities Collaborative to host the first public Disability & Access and Functional Needs (DAFN) Preparedness Academy on November 6, 2019. The preparedness academy aimed to meet a state initiative to improve inclusivity of preparedness, response and recovery capabilities for all throughout the Inland Empire, regardless of ability.

Historically, disaster and emergency preparedness training has focused on mobile bodied individuals and gave limited attention to the DAFN population. The academy focused on new disaster and emergency standards that include in depth planning to address DAFN disaster and emergency preparedness, response and recovery.

Topics including wildfire safety, power outages, active shooter and earthquake preparedness were presented by PrepItForward‘s Chris Grant.

“We’re grateful for the opportunity to collaborate with our partners to provide a platform to share information that positively and directly impacts the populations we serve,” said IEHP Chief Operating Officer Susie White. “Based on the response and interest of the community and our partners, we are planning to host more training events to keep inclusivity-focused disaster and emergency preparedness, response and recovery an ongoing conversation.”

Academy attendees also included local and regional partners as well as local government officials such as Rancho Cucamonga City Mayor L. Dennis Michael, the California State Council on Developmental Disabilities, the Earthquake Country Alliance, Autism Society Inland Empire, United Cerebral Palsy Inland Empire and the Riverside County Emergency Management Department and more.

 

04
November
2019

Impacted by a power shut off or fire?

At IEHP, we care about your health and safety when there is a power shutoff or fire. We want to ensure you get the needed care and services to help you during these events. If you are impacted by these events and need help with your durable medical equipment (such as wheelchairs, ventilators, oxygen monitors, etc.) call IEHP  Member Services at 1-800-440-IEHP (4347), 8am-5pm (PST), Monday-Friday. TTY users should call 1-800-718-4347. If you need a medicine refill, go to your pharmacy and request a refill.

How to prepare for an emergency.

Medicine Safety

Some medicines may need to be stored in a refrigerator to keep their strength, including many liquid medicines. When the power is out for a day or more, throw away any medicines that should be refrigerated, unless the medicines label says otherwise. If a life depends on the refrigerated medicines (for example, insulin), use them only until a new supply is available. Replace all refrigerated medicines as soon as you can.

Resources

Refrigerated Medicine Storage (PDF)
Insulin Storage and Product Switching in an Emergency (PDF)
Comparison of Insulins (PDF)

Durable Medical Equipment Safety

Use the checklist below to prepare for a power shutoff.

  • Check your backup power equipment frequently to ensure it will function during an emergency.
  • Call your power and water companies about your needs for life-support devices (home dialysis, suction, breathing machines, etc.) in advance of a disaster.
  • Keep the shut-off switch for oxygen equipment near you so you can get to it quickly in case of emergency.
  • Generator users should operate generators in open areas to ensure good air circulation.
  • Test generators frequently to make sure it will work when needed.
  • Create a plan for how to recharge batteries when the power is out.
  • When power is restored, make sure the settings on your medical device have not changed.

Resources

Emergency Power Planning for a Durable Medical Equipment Checklist (PDF)
How to Prepare for and Handle Power Outages for Medical Devices that Require Electricity - FDA

Mental Health

If you have been impacted by a fire and need mental health, related to stress or grief, call IEHP Member Services at 1-800-440-IEHP (4347), 8am-5pm (PST), Monday-Friday. TTY users should call 1-800-718-4347.

Additional Tips

  • Build or restock your emergency supply kit, including food, water, flashlights, a radio, fresh batteries, first aid supplies and cash.
  • Identify backup charging methods for phones.
  • Learn how to manually open your garage door.
  • If you own a backup generator, ensure it is ready to safely operate.
  • Create a fire action plan that includes evacuation planning for your home, family and pets.

Resources

https://prepareforpowerdown.com/
https://www.readyforwildfire.org/prepare-for-wildfire/get-set/

25
October
2019

IEHP and community partners present the first Move the Needle Summit to improve lives in the Inland Empire

Inland Empire Health Plan (IEHP) continues to improve community health by collaborating with key local partners to present the Move the Needle Summit, set for Tuesday, October 29, at the Way World Outreach in San Bernardino.

More than a dozen community advocates, IT professionals and social services leaders will discuss the latest research and resources for community health. The Summit will feature break-out sessions and panel discussions. Topics will include health equity, whole person care, evolution of partnerships, information exchange, social justice, and more. This premiere event is expected to fill the venue to its capacity of 450 participants.

In-demand keynote speakers include Dr. Dora Barilla, Group Vice President at Providence St. Joseph Health and John Ohanian, President & CEO of 211 San Diego and Community Information Exchange. They will cover topics, such as innovative approaches to improving well-being of our community and promoting health initiatives in communities.

“We hope to create a strong, thriving community here in the Inland Empire,” said IEHP’s CEO Jarrod McNaughton. “The Move the Needle Summit is a powerful way to continue the conversation that will ultimately lead to better health outcomes.”

Earlier this year, IEHP led the way in launching the Connect IE online platform; it allows Members, Providers and residents of the Inland Empire to search for resources to meet social and health care needs. IEHP and its Connect IE community partners now present this Summit to promote equal opportunity in health and human services. The partnership includes Inland Empire HIO, 211 San Bernardino, 211 Community Connect Riverside, CVHIP, Desert Healthcare District and United Ways serving San Bernardino and Riverside Counties.

To learn more, go to www.ConnectIE.org.

18
October
2019

Inland Empire Health Plan Earns Top Ratings in the Nation in Provider Satisfaction

Inland Empire Health Plan (IEHP) earned outstanding overall marks once again from Doctors, Specialists and other health care Providers on its 2019 Provider Experience Survey. IEHP scored in the 99th percentile in most measured areas when compared to other Medicaid health plans across the country.

IEHP is one of the 10 largest Medicaid health plans and the largest not-for-profit Medicare-Medicaid Plan in the U.S. Its dynamic network of more than 6,400 Providers serves more than 1.2 million residents in California’s Riverside and San Bernardino counties.

The annual Provider Experience Survey, performed by an independent survey vendor, allows IEHP to measure how well it is meeting its Providers’ expectations and needs. This year, Providers gave IEHP the top scores in the following areas:

  • 99th percentile for “Overall Satisfaction”
  • 99th percentile for “Provider Relations”
  • 99th percentile for “Recommend IEHP to Other Physicians’ Practices”
  • 98th percentile for “IEHP Compared to All Other Health Plans”
  • 98th percentile for “Network/Coordination of Care”
  • 97th percentile for “Finance Issues”

“Our guiding principle has always been to do the right thing for our Members and Providers,” said IEHP’s Chief Executive Officer Jarrod McNaughton. “These top ratings reflect the exceptional partnership between our Providers and IEHP.”

Chief Operating Officer Susie White added IEHP provides significant technical and financial tools and resources to support Providers in their delivery of high quality and compassionate care. As a result, the partnership has been crucial to improving health and health care access throughout the region.

“We are proud to continue our incredible collaboration with Providers and our shared commitment to make a lasting impact on more than a million lives,” White said.

SPH Analytics (SPHA), an independent, National Committee for Quality Assurance (NCQA) certified survey vendor, administered the survey on IEHP’s behalf in July 2019. Providers rated their experience on:

  • Overall Satisfaction
  • Recommend to Other Physicians’ Practices
  • Health Plan Call Center Service Staff
  • Provider Relations
  • Utilization and Quality Management
  • Pharmacy
  • Network/Coordination of Care
  • Finance Issues

SPHA utilizes trusted health care quality measures and analytics to accurately compare health plans throughout the U.S. Scores are calculated as summary rates – the total of the proportion of respondents who selected the most positive answers to the total number of valid survey responses for each question.

16
October
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
October 16, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside California 92501

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

09
September
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
September 9, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside California 92501

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

12
August
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
August 12, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

San Bernardino County Government Center
Board Chambers, 1st Floor
385 North Arrowhead Avenue
San Bernardino, California 92415

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

23
July
2019

IEHP's eConsult Program Improves Healthcare Access for a Safety Net Population

Rancho Cucamonga, CA, July 23, 2019 – Inland Empire Health Plan (IEHP), one of the nation’s largest public Medicaid and Medicare health plans, is proud to announce that its Multi-County eConsult Initiative (MCeI) has resulted in more than 15,000 eConsults since the program started in 2018.

MCeI is a result of the collaboration with Arrowhead Regional Medical Center (ARMC), Riverside University Health System (RUHS), and IEHP direct sites, with funding and project management provided by IEHP as the lead agency for the program. Its purpose is to increase access to quality care for at-risk residents in the Inland Empire, an area that has long been overwhelmed with the volume of patients seeking access to specialty care.

eConsult is a web-based platform that allows for Primary Care Provider-to-Specialist conversations aimed at providing quicker access to specialty care and better care coordination. eConsult in other health care systems, such as Los Angeles County, has shown reduced wait times for appointments and in many cases addressed the needs of the patient in the primary care setting. To date, 240 Primary Care Physicians and Residents, 167 Specialist Reviewers and 63 clinic sites, including correctional facilities, are using the eConsult platform, with anticipated growth to 150 clinic sites over the next few months. The program is working. Currently, approximately 25 percent of patients are able to get Specialist-guided care through their Primary Care Physicians, saving them travel and wait time, and leading to faster and accurate diagnoses and treatment.

“IEHP’s Multi-County eConsult Initiative leverages virtual care technologies and process improvement approaches to increase health care efficiency, health care access and quality of care,” said IEHP Chief Medical Officer Dr. Jennifer N. Sayles. “We are thrilled with the early results from this program, and its ability to provide our 1.24 million Members better access to care.” In fact, IEHP has mandated that eConsult replace the former referral and authorization process for all IEHP Members by the end of 2020.

The program is well received by the two county hospitals. “We are in complete support of this initiative and it is now fully launched in all our sites,” stated Jennifer Cruikshank, chief operating officer of RUHS. “We appreciate IEHP for their funding and support of this effort.”

Associate Hospital Administrator for Arrowhead Regional Medical Center Staci McClane agrees. “We know that eConsult will make access to specialist care much easier for our patients, something that is deeply needed in our community,” she shared.

RUHS Chief Medical Officer Dr. Arnold Tabuenca shares the doctors’ perspective: “With eConsult, our Primary Care Physicians can expedite specialty care for their patients. This improves patient outcomes and care quality—something we all appreciate.”

Primary Care Physician Dr. Arthur E. Jimenez added, “The transition to eConsult was not always easy, especially for my busy clinic. However, I appreciate the value that it brings to my patients. They are enjoying faster access to specialty care.”

Second only to Los Angeles County, IEHP’s eConsult initiative is one of the largest implementations of virtual care technology and care coordination processes anywhere in the nation. MCeI positions IEHP well to achieve its strategic mission to provide innovative and efficient care coordination for at-risk populations throughout Riverside and San Bernardino counties.

“Our sole purpose behind the eConsult program is to increase access to patient care,” stated IEHP Chief Executive Officer Jarrod B. McNaughton. “We are committed to reduce wait times and promote more efficient care for our members, while at the same time reducing the number of no-shows for our providers.” McNaughton noted that IEHP has invested approximately $5 million to design, implement and support the use of eConsult.



08
July
2019

Inland Empire Health Plan (IEHP) Announces New Chief Executive Officer

Dr. Bradley P. Gilbert to Retire as IEHP CEO After Distinguished Career
(RANCHO CUCAMONGA, Calif.) July 8, 2019 ‒ The Governing Board of Inland Empire Health Plan (IEHP) has announced that IEHP Chief Operating Officer Jarrod B. McNaughton will succeed Dr. Bradley P. Gilbert as Chief Executive Officer, effective July 20, 2019. 

McNaughton was selected after a rigorous nationwide search, facilitated by recruiting firm Witt Kiefer, that included extensive interviews with IEHP Governing Board members and IEHP leadership. Dr. Gilbert assisted the Board in its search, to ensure the new CEO would uphold IEHP’s strong commitment to its partners and members.

Dr. Gilbert announced his retirement on November 26, 2018, after 23 years with IEHP and a distinguished career in health care that spans four decades. 

“Active participation in the process to find someone committed to IEHP’s culture of Do The Right Thing was important to me,” said Dr. Gilbert. “During an intensive and rigorous interview process, it became clear that Jarrod’s experience and vision for enhancing services for our Members by building partnerships with our Providers, community partners and Team Members complements IEHP’s overall vision, mission, culture and core values. I am confident that I am leaving this organization in the right hands.”

McNaughton has more than 20 years of healthcare leadership experience, including recent roles as President of Kettering Medical Center in Ohio and Executive Vice President of the Kettering Health Network. He joined IEHP as COO in May 2018. In this role he has led positive change throughout the organization, including Member Services, Claims, core business systems, process improvement, and IEHP’s LEAN transformation, while driving the IEHP mission, culture and internal values. 

“I’m honored to be chosen to lead IEHP, a strong, innovative organization with a compassionate mission and an outstanding network of physicians, staff and members,” said McNaughton. “I will continue to build on IEHP’s innovative culture and advance its vision into the future.”

“There are no words to describe the remarkable impact that Dr. Gilbert has had on IEHP and this community. Although he will be sorely missed, we wish him nothing but the best on his well-deserved retirement,” said IEHP Governing Board Chair Curt Hagman. “As our COO, Jarrod has proven to be a dynamic leader and the Board strongly believes that he is the right person to carry on Dr. Gilbert’s legacy of doing the right thing for our Members, Providers and Team Members. We look forward to this next chapter in our organization’s extraordinary history.”

Under Dr. Gilbert’s leadership, IEHP’s membership increased from 365,000 to more than 1.2 million Members. Its provider network has expanded to include more than 6,400 Providers and its workforce has grown to more than 2,000 employees. During this unprecedented growth, Dr. Gilbert and IEHP’s executive leadership created a stable environment that inspired innovation and elevated the quality of services for Members and Providers. 
 
08
July
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
July 8, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside, California 92501

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

10
June
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
June 10, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Inland Empire Health Plan
Headquarters
10801 Sixth Street, Suite 120
Rancho Cucamonga, California 91730

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

03
June
2019

IEHP CEO Receives Meritorious Service Award from Loma Linda University Health

Loma Linda, CA, May 31, 2019 – Bradley P. Gilbert, MD, MPP, Chief Executive Officer of Inland Empire Health Plan (IEHP), received Loma Linda University Health’s Meritorious Service Award during its annual commencement ceremony. 

Dr. Gilbert was recognized for his significant contributions toward provision of health care to the surrounding communities through collaborative partnerships and relevant reforms. 

“I’m extremely honored to have received this award,” said Dr. Gilbert, who has served as IEHP’s CEO since 2008. “Our important work with Loma Linda could not have been achieved without the dedication of so many others from both of our organizations. I look forward to continuing our collaboration and developing new ways to ensure our Members have the care and resources they need to live healthier lives.”

Known for his mantra to “always do the right thing,” Dr. Gilbert is an advocate of health care reform and has led IEHP’s strategy to address social determinants of health, including housing, food and other important issues. His ongoing support of partnering with Loma Linda has resulted in both organizations expanding their opportunities to deliver quality health care and wellness programs to the community.

In fact, the collaboration between IEHP and the University’s Social Action Community Health System (SACHS) was instrumental in delivering the Behavioral Health Integration Complex Care Initiative, an innovative program aimed at improving health care outcomes by coordinating complex physical and behavioral needs across multiple Providers and health care systems in the region. In addition, with IEHP’s Network Expansion Fund, SACHS has brought new Providers to the region and increased access to care for Inland Empire residents.
 
03
June
2019

Meeting of the Governing Board of the Inland Empire Health Plan

This Notice shall confirm the meeting of the Governing Board of the Inland Empire Health Plan.

Date of Meeting:
June 3, 2019

Time of Meeting:
1:30pm

Location of Meeting:     

Inland Empire Health Plan
10801 6th Street Suite 130
Mountain View Conference Room
Rancho Cucamonga, California 91730

The meeting of the Inland Empire Health Plan Governing Board is open to the public. A member of the public may address the Board on any item on the agenda and on any matter that is within the Board’s jurisdiction. Requests to address the Board must be submitted in person to the Secretary of the Governing Board prior to the start of the meeting and indicate any contributions in excess of $250.00 made by them or their organization in the past twelve (12) months to any IEHP Governing Board member as well as the name of the Governing Board member who received contribution. The Board may limit the public input on any item, based on the number of people requesting to speak and the business of the Board.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

30
May
2019

Special Meeting of the Governing Board of the Inland Empire Health Plan

This Notice shall confirm the SPECIAL MEETING of the Governing Board of the Inland Empire Health Plan.

Date of Meeting:
May 30, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Inland Empire Health Plan
Empire Lakes Building - First Floor
9500 Cleveland Avenue
Rancho Cucamonga, California 91730

The meeting of the Inland Empire Health Plan Governing Board is open to the public. A member of the public may address the Board on any item on the agenda and on any matter that is within the Board’s jurisdiction. Requests to address the Board must be submitted in person to the Secretary of the Governing Board prior to the start of the meeting and indicate any contributions in excess of $250.00 made by them or their organization in the past twelve (12) months to any IEHP Governing Board member as well as the name of the Governing Board member who received contribution. The Board may limit the public input on any item, based on the number of people requesting to speak and the business of the Board.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

13
May
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
May 13, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside, California 92501-3655


This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

08
April
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
April 8, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside, California 92501-3655


This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

11
March
2019

Public Notice for the Regular Meeting of the Joint Powers Agency IEHP and IEHP Health Access

Date of Meeting:   
March 11, 2019

Time of Meeting:    
9:00 AM

Location of Meeting:      
Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside, California 92501-3655

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

The meeting agenda below will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

11
February
2019

IEHP CEO Receives the 2019 Spirit of ITUP Award for Outstanding Service to Improve the Health of Californians

Rancho Cucamonga, CA, February 11, 2019 Bradley P. Gilbert, MD, MPP, Chief Executive Officer of Inland Empire Health Plan (IEHP), received the 2019 Spirit of ITUP Award on February 4 at the 23rd Annual ITUP Conference in Sacramento.

The annual award, given by the Insure the Uninsured Project (ITUP), recognizes organizations or individuals who work collaboratively to improve the health of Californians, particularly in low-income and underserved communities.

“My mantra as a physician and throughout my whole career has been To Do The Right Thing,” said Dr. Gilbert, who leads the largest not-for-profit Medicaid and Medicare health plan in the Inland Empire. “With a strong partnership with our Providers and our community partners, our organization has consistently created and introduced programs that are on the cutting edge for taking care of more than 1.2 million Members. I give most of the credit to my team, including my Chief Medical Officer Dr. Jennifer Sayles, other leaders and the entire Team at IEHP.”

Dr. Gilbert’s work, including the leadership from his Chief Medical Officer Dr. Sayles, has evolved from focusing on health needs of IEHP Members to highlighting population-based strategy that addresses social determinants of health, including housing, food, and many other social support services. Early this year, Dr. Gilbert supported the launch of the Connect IE website, which delivers community resource data to Members, Providers and the community. Plus, with Dr. Sayles bringing the concept, he supported a housing initiative to offer eligible Members a pathway to stable housing.

To address the chronic shortage of Providers and improve health access in the Inland Empire, Dr. Gilbert spearheaded the development of a $30 million Network Expansion Fund, attracting more than 280 new Primary Care Providers (PCP), specialists and mid-level Providers to the region. In a collaboration with Arrowhead Regional Medical Center and Riverside University Health System, Dr. Gilbert also helped launch the Multi-County eConsult Initiative. This secure online care coordination process allows PCPs to connect with specialists about their patients and receive advice electronically.

He has also introduced an innovative Behavioral Health Integration Complex Care Initiative. It strives to improve Members’ health outcomes by coordinating complex physical and behavioral needs across multiple Providers and health care systems in the region.

To view Dr. Gilbert accepting the award, click: https://vimeo.com/315955819

11
February
2019

Public Notice for the Regular Meeting of the Joint Powers Agency IEHP and IEHP Health Access

Date of Meeting:   
February 11, 2019

Time of Meeting:    
9:00 AM

Location of Meeting:      
Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside, California 92501-3655

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

The meeting agenda below will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

14
January
2019

Public Notice for the Regular Meeting of the Joint Powers Agency IEHP and IEHP Health Access

Date of Meeting:   
January 14, 2019

Time of Meeting:    
9:00 AM

Location of Meeting:      
Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside, California 92501-3655

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

The meeting agenda below will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.