It is the policy of IEHP to fully comply with the requirements of the Americans with Disabilities Act, the Rehabilitation Act of 1973, and other state and federal laws relating to the rights of a qualified member of the public. A person is a qualified member of the public if they are an appropriate person with whom a public agency should or would communicate. Discrimination on the basis of disability in public programs is prohibited and IEHP will protect the rights of persons with disabilities to have meaningful and equal access to public services.
It is also the policy of IEHP to assist persons with disabilities in communicating effectively with IEHP and its provider network. IEHP will ensure effective communication applies to all qualified members of the public with disabilities, including those who simply make contact seeking information about programs, services, or activities.
IEHP provides auxiliary aids and services, free of charge, to ensure all qualified persons with speech, hearing, and/or vision disabilities can effectively communicate and participate in public programs, services, and/or activities.
IEHP identifies common program documents that are critical to ensuring equal access to programs, benefits, and/or services and make those documents readily available in the following alternative formats: large print (20-point Arial), audio format, accessible electronic format (such as a data CD), and braille.
IEHP members and qualified members of the public in need of an alternate format can contact IEHP Member Services between 7 a.m.-7 p.m. weekday, and 8 a.m-.5 p.m. weekend, by calling 1-800-440-IEHP (4347), 7 days a week, including holidays. If you cannot hear or speak well, please call 1-800-718-IEHP (4347).
For more information, please see IEHP Notice of Non-Discrimination.