Understanding Insurance

This is our one-stop shop that answer members most frequently asked questions about IEHP.

What's a primary care physician or PCP?  That's your main doctor. What's a CWC? It's a Community Wellness Center. We've collected all of the terminology and what it means, here.

Many California residents who are uninsured may be eligible for health care coverage through Medi-Cal, Covered California or for county-based programs. We've got some information for you here.

When you can't reach your doctor after hours or your doctor is not available, you've got options.

We offer many additional services at IEHP, from enhanced care management to Interpreter services.

What is Medicaid managed care? We will tell you everything you need to know during this guide.

IEHP covers Long-Term Services and Supports (LTSS) for eligible Members to help them live independently in the community.

Skip a trip to the pharmacy and get your medications delivered to your home at no cost.

If you've been impacted by a fire, power shut-off or other emergency, find a list of helpful resources here.

Find out how we decide if a medical treatment or service is needed.