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Emergency Safety

Impacted by a fire or power shut-off?

At IEHP, we care about your health and safety when there is a power shutoff or fire. We want to ensure you get the needed care and services to help you during these events.

 

If you are impacted by these events and need help with your durable medical equipment (such as wheelchairs, ventilators, oxygen monitors, etc.) call IEHP Member Services at 1-800-440-IEHP (4347), Monday-Friday, 7 a.m.-7 p.m. and Saturday-Sunday, 8 a.m.-5 p.m. TTY users should call 1-800-718-IEHP (4347). 

 

If you need a medicine refill, go to your pharmacy and request a refill. For medical advice after-hours, please call the IEHP 24-Hour Nurse Advice Line at 1-888-244-IEHP (4347) or 711 (TTY).

 

For more information on the current emergency incidents please go to Cal Fire.

Resources for those affected by the Los Angeles County wildfires – January 2025

Housing

Airbnb

211 LA is partnering with Airbnb to offer free temporary housing for people displaced by the Los Angeles wildfires. Fill out the form here to get started.

YMCA of Metropolitan Los Angeles

YMCA of Metropolitan Los Angeles is opening its non-affected locations for temporary shelter, showers, basic amenities and mental health support. They are also providing childcare services (5 years and up) for first responders and families affected by the fires. Click here for more info.

Queen Mary

The Queen Mary in Long Beach is offering rooms for fire evacuees at $189, including a breakfast buffet for two each day of your stay.  Learn more on their website or call 562-435-3511.

Big Bear

Local lodging owners in Big Bear are offering discounted stays for evacuees. Learn more on their website or call 1-800-424-4232

Visit Anaheim

Go to Visit Anaheim's official website to find special hotel offers and assistance for those affected by the wildfires.

U-Haul

U-Haul is offering 30 days of self-storage and U-box rentals for free to fire evacuees and affected families. Find your nearest location’s contact info here.

Shelters

Hurst

Ritchie Valens Recreation Center
10736 Laurel Canyon Blvd, Pacoima, CA 91331

Palisades

  • Westwood Recreation Center, 1350 S Sepulveda Blvd, Los Angeles, CA 90025 (accepts small animals)
  • El Camino Real Charter High School, 5440 Valley Circle Blvd, Woodland Hills, CA 91367
  • Stoner Recreation Center, 1835 Stoner Ave, Los Angeles, CA 90025

Eaton

  • Pasadena Civic Center, 300 East Green Street, Pasadena, CA 91101
  • Arcadia Community Center, 375 Campus Drive, Arcadia, CA 91007
  • Pacific Community Center, 501 S Pacific Ave, Glendale, CA 91204

Transportation

Uber

LA County residents who have been ordered to evacuate can get a credit from Uber to get to an evacuation site. The $40 will only be valid for trips to an active shelter and by using the code WILDFIRE25.

Lyft

Lyft announced it will be offering $25 vouchers, valid for two trips, to 500 customers from now until midnight on Jan. 15. Use the code CAFIRERELIEF25 to get the promotion.

Pet care

Los Angeles Equestrian Center

480 Riverside Dr., Burbank (accepts large animals)

Agoura Animal Shelter

29525 Agoura Rd, Agoura Hills (accepts small animals)

Pasadena Humane Society

Offering emergency shelter for animals, 361 S. Raymond Ave., Pasadena. But they’re filling up fast and are also looking for families to foster dogs and cats from families displaced by fires.

 

Email foster@pasadenahumane.org.

spcaLA

Taking in animals affected by the fires at 5026 W. Jefferson Blvd., Los Angeles.

Bath N’ Buns Mobile Pet Grooming

The locally-owned pet grooming service announced it will offer free bathing services for cats and dogs affected by the fires.

Food

Boomtown Brewery

In the Arts District is offering to open its tap room during the day for those who need a place to be and/or Wi-Fi. DM them on Instagram.

Odyssey Games

In Pasadena is offering their shop to evacuees to charge cell phones, use the restroom, and grab a snack at 1795 E. Colorado Blvd., Pasadena. Learn more here.

Calico Fish House

In Sunset Beach is offering to feed evacuees and let them camp out in the restaurant’s parking lot at 16600 Pacific Coast Highway. Learn more here.

Utilities

AT&T

AT&T is offering wildfire areas unlimited data, talk and text through Feb. 6. Visit their official site for a list of valid zip codes.

Verizon

Verizon will waive call, text and data charges for customers in hardest hit areas. The company also deployed free Wi-Fi and charging stations at three wildfire shelters. Learn more here.

Health

Planet Fitness

The fitness chain is offering evacuees and first responders free access to their facilities, including showers, locker rooms, and Wi-Fi. Offer is valid until January 15, 2025. Contact your nearest Planet Fitness for more information.

Other resources

FEMA assistance applications

Now open for individuals impacted by wildfires. Apply here.

Emergency alerts

Sign up for emergency alerts to help keep you safe.

Ways to help:

Emergency early medication refill

Medicare DSNP Members

  • Go to any of the IEHP network pharmacies listed in the link below to refill your medication and early refills will be automatically approved.
  • Medicare DSNP Pharmacy Directory.

Covered California Members

  • Go to any of the IEHP network pharmacies listed in the link below to refill your medication and early refills will be automatically approved.
  • Covered California Pharmacy Directory: Pharmacy Search - MedImpact

Medi-Cal Members

  • Go to any of the IEHP network pharmacies listed in the link below to refill your medication and early refills will be automatically approved.
  • Covered California Pharmacy Directory: Pharmacy Search - MedImpact

How to prepare for an emergency

Public Safety Power Shutoff (PSPS) alerts

A Public Safety Power Shutoff, also called a PSPS, occurs in response to severe weather. Power is turned off to help prevent wildfire and keep communities safe. We encourage you to sign up for alerts so you know when a Public Safety Power Shutoff may occur and when your power is restored. 

Click here to sign up. 

Medicine safety

Some medicines may need to be stored in a refrigerator to keep their strength, including many liquid medicines. When the power is out for a day or more, throw away any medicines that should be refrigerated, unless the medicines label says otherwise. If a life depends on the refrigerated medicines (for example, insulin), use them only until a new supply is available. Replace all refrigerated medicines as soon as you can.

Durable medical equipment safety

Use the checklist below to prepare for a power outage.

  1. Check your backup power equipment frequently to ensure it will function during an emergency.
  2. Call your power and water companies about your needs for life-support devices (home dialysis, suction, breathing machines, etc.) in advance of a disaster. Many utility companies keep a “priority reconnection service” list and map of the locations of power-dependent customers for use in an emergency. Ask the customer service department of your utility companies if this service is available.
  3. Keep the shut-off switch for oxygen equipment near you so you can get to it quickly in case of emergency.
  4. Generator users should operate generators in open areas to ensure good air circulation.
  5. Test generators once a month and take your generator to be serviced at least once a year, to make sure it will work when needed.
  6. Create a plan for how to recharge batteries when the power is out. Reference resources below.
  7. When power is restored, make sure the settings on your medical device have not changed.

Resources

Mental health

If you have been impacted by a fire and need mental health, related to stress or grief, call IEHP Member Services at 1-800-440-IEHP (4347), Monday-Friday, 7 a.m.-7 p.m. and Saturday-Sunday, 8 a.m.-5 p.m. TTY users should call 1-800-718-IEHP (4347). For medical advice after-hours, please call the IEHP 24-Hour Nurse Advice Line at 1-888-244-IEHP (4347) or 711 (TTY).

Additional tips

  • Build or restock your emergency supply kit, including food, water, flashlights, a radio, fresh batteries, first aid supplies and cash. Click here to find local resources that help you build an emergency supply kit. 
  • Identify backup charging methods for phones such as a battery power pack, a car charger and solar battery charger.
  • Learn how to manually open your garage door. Create a plan based off what you can do by yourself and what you will need help with. 
  • Create an emergency contact list. 
  • If you own a backup generator, ensure it is ready to safely operate.
  • Create an emergency action plan that includes evacuation planning for your home, family and pets.