At IEHP we understand your health concerns about the Coronavirus (also known as COVID-19)
What is COVID-19?
COVID-19 is a virus that causes breathing problems in people. The virus passes from one person to others through close contact and droplets in the air from coughing or sneezing (like the common cold or flu). On March 19, 2020, Governor Newsom announces a statewide order for residents to "stay at home," with the exception of essential entities to minimize the risk of spreading the virus.
What are the symptoms?
Most people who get COVID-19 feel like they have the flu. Older people, especially those who are already sick or have another disease like diabetes, are in danger of getting the most severe forms of this virus.
Symptoms can range from mild to severe. They include fever, cough, breathing problems, chills, repeated shaking with chills, muscle pain, headache, sore throat and loss of taste or smell.
What do you need to do if you have the symptoms?
If you think you might have COVID-19, stay home and call your Doctor’s office first. Tell them your symptoms and if you’ve traveled to infected regions, were around people who recently came back from those regions, or were around people who have been tested positive for COVID-19. Your Doctor may provide telehealth services to you or will tell you what to do next.
If you can’t reach your Doctor or if it’s after-hours, you can call IEHP’s 24-Hour Nurse Advice Line at 1-888-244-4347 or 1-866-577-8355 for TTY users, 24 hours a day, seven days a week. Our trained Nurses offer medical advice and, if needed, will connect you with a Doctor via phone or video chat.
How much will I have to pay to get tested?
$0 (No cost)
How to get your prescription safely
- Mail Order Delivery Services
To help you stay home and avoid public places, we encourage you to use our mail order delivery service for both new and refill prescriptions. By using this service, you can get medicines mailed to your home at no cost by using standard shipping.
It’s easy to get started:
- Join AllianceRX Walgreens Prime Mail Service online at https://www.alliancerxwp.com/home-delivery or call 1-800-345-1985.
- Ask your Doctor to send the valid prescription(s) to AllianceRX Walgreens Prime Mail Service. Or ask your local pharmacy to transfer a prescription directly to AllianceRX Walgreens for future refills.
- Ask for a 90 day supply
- Call your doctor for a refill (versus going to the doctor’s office)
- Arrange for someone to pick up your prescription for you
If you believe you are at risk for COVID-19, you can get COVID-19 screening and testing at the sites below.
Desert Hot Springs
Rite Aid Pharmacy
For more information, please visit the Riverside County Public Health website.
Rite Aid Pharmacy
For more information, please visit the San Bernardino Public Health website. Please continue to check the COVID-19 Testing Sites page for additional appointment availability.
At IEHP, we want to make sure you have all the information you need to stay healthy during COVID-19. Below you will find resources and information on how to protect yourself and your loved ones during this time.
To begin, our Chief Medical Officer has an important message for you. Watch the video below.
For Adults and Families with Children
Seniors and Adults with Chronic ConditionsWhat to do when you're sick with COVID-19, watch the video below. Watch the video below to for home isolation tips. Watch the video below for tips to protect yourself and the community as we end shelter in place.
Face Mask Resources
Refer to the following resources for information on self isolation during COVID-19.
Below you will find resources and information on local food pantries in your area.
Riverside County Pantries: A list of food pantries in Riverside County
San Bernardino County Pantries: A list of food pantries in San Bernardino County
Connect IE: A free website that provides community resources 24/7. It can connect you to housing services, job training's, food pantries and more.
High Desert Food Distribution:The High Desert is hosting a food distribution on the last Thursday of every month.
For IEHP DualChoice Members
A healthcare fraud alert has been issued in relation to COVID-19 complaints. Scammers are giving COVID-19 tests to Medicare Members in trade for personal details. They are reaching out to Medicare Members by sales calls, social media platforms, and door to door visits. The personal details taken may be used to falsely bill Federal health care programs and the COVID-19 test kits may cause harm to Members.
If you suspect COVID-19 fraud, call IEHP right away at:
Compliance Hotline: (866) 355-9038
Fax: (909) 477-8536
IEHP Compliance Officer
P.O. Box 1800
Rancho Cucamonga, CA 91729-1800
Refer to the following websites/resources for more information on coronavirus (COVID-19).
Centers for Disease Control and Prevention (CDC)
Riverside County Public Health
San Bernardino Public Health
State of California Coronavirus (COVID-19) Updates
California Workplace Rights
Immigrant Eligibility for Public Programs during COVID-19
Protections for Housing and Utility Shutoff Order
What is Mental Health?
Mental health is the balance of the state of functioning of the brain and emotions and how that balance (or imbalance) affects behavior and thoughts.
What is stigma?
There is still too much stigma surrounding behavioral and mental health. Historically, “crazy” or “mad” folks have been ostracized from society. This has been due to ignorance about mental health. Unfortunately, there is still too much fear and mis-understanding in our communities about mental health. Many people suffer from mental disorders. And given the current COVID-19 crisis, many more people will suffer from mental illness.
- Too many people suffer in silence with mental illness
- The statistics before COVID were about 1 in 5 people were diagnosed with a mental illness in America
- Those numbers will increase now during the COVID-19 crisis
- Mental Health includes wellness, self-care, emotional regulations, relationship issues, and parenting among other facets of everyday life
- Mental well-being is important to everyone
- Mental illness can happen to anyone
Tips for staying mentally well during COVID-19
- Self-care is critical: listen to your warning signs of struggling with your emotions and doing the basic things like showering, eating, sleeping, and exercise
- Do something that brings you enjoyment every day: play with your children or spouse, take walks, read a book, do something creative
- Connect with someone outside your home every day via telephone or other video technology
- Eat nutritiously, do not binge or eat too many sweets
- Avoid alcohol
- Continue to see your therapist via tele-health
- Continue to take care of your physical, financial, and spiritual needs
- Be patient with yourself and others
- Readily forgive yourself
- Exercise, do yoga, go for a walk.
- Stay active, but do not overdue it
Remember that you are not alone.
Many people are struggling or will struggle with mood and anxiety issues during this time .
Reach out for help.
Mental health help is available and we want you to seek help.